Insurance Recovery Specialist

1 month ago


North Lakes, Queensland, Australia Auto & General Full time
Job Title: Claims Consultant

We are seeking a skilled Claims Consultant to join our team at Auto & General. As a Claims Consultant, you will play a critical role in providing a personalized and seamless customer experience for at-fault third-party (TP) customers.

Key Responsibilities:
  • Customer Education and Negotiation: Educate and negotiate with TP customers to provide appropriate solutions for their circumstances.
  • Recovery Opportunities Management: Proactively contact TP customers to obtain critical information and ensure that all recovery opportunities are managed to the fullest extent.
  • Effective Communication and Negotiation: Utilize sharp negotiation and communication skills to effectively deal with conflict and ensure the best possible recovery outcome.
  • Time Management and Decision Making: Demonstrate effective time management capabilities and confidence in decision making to drive results.
  • Self-Motivation and Independence: Work independently and be self-motivated to achieve goals and objectives.

Requirements:

  • No insurance experience required.
  • Sharp eye for detail.
  • Well-grounded negotiation and communication skills.
  • Able to deal effectively and confidently with conflict.
  • Effective time management capabilities.
  • Confidence in decision making.
  • Self-motivated and able to work unsupervised.


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