Head of Recoveries

2 weeks ago

North Lakes, Queensland, Australia Auto & General Full time
About Us

At Auto & General, we're dedicated to providing innovative insurance solutions that safeguard our customers' well-being. Our diverse range of products protects individuals and families from various risks, including car, home, and travel insurance. We're committed to fostering a culture of high performance and integrity, ensuring our customers receive exceptional service and support.

The Role

We're seeking a seasoned professional to lead our Recoveries claims management teams. As the Head of Recoveries, you'll be responsible for implementing strategies to streamline the claims recovery process, enhancing efficiency and effectiveness. Your key objectives will include:

  • Developing and executing recovery strategies to mitigate financial risks
  • Collaborating with the Optimisation team to automate processes and improve efficiency
  • Ensuring regulatory compliance and managing disputes
  • Monitoring and reporting on recoveries performance, identifying opportunities for improvement

As a strategic leader, you'll work closely with the Third-Party Settlement and Recoveries Leadership Team and General Manager to drive business success. Your expertise in claims management, risk mitigation, and process improvement will be invaluable in achieving our goals.

Key Qualifications and Experience
  • 10+ years of experience in a leadership role in the insurance industry or similar
  • Strong working knowledge of motor insurance claims management, applicable legislation, and industry best practices
  • Excellent analytical, problem-solving, and decision-making skills
  • Exceptional communication and interpersonal skills, with the ability to liaise effectively with various stakeholders
  • Demonstrated ability to engage, influence, and develop others
  • High-level conceptual, analytical, and problem-solving skills, with the ability to develop innovative solutions
Our Perks
  • Extra leave: Enjoy additional leave days on us, including a paid 'ME' day and one paid volunteer leave day annually
  • Additional leave: Team members can purchase up to two additional weeks of leave per year
  • Workplace giving: We offer workplace giving and will dollar-match your donations to registered charities
  • Development opportunities: We champion your development with internal programs and access to a wide range of online courses
  • Employee discounts: You'll receive discounts on Budget Direct insurance products
  • Reward and recognition: We reward high performance with employee recognition, reward, and incentive schemes
  • Onsite facilities: Enjoy excellent end-of-trip facilities and private spaces for nursing mothers
  • Get social: Join our vibrant social and community activities, including annual celebrations, family fun days, and regular events across each of our sites
  • Perks App: Access to an employee benefits and discounts app called 'Perks,' offering you great discounts, offers, and programs across a range of areas

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