Insurance Recovery Strategist

2 weeks ago

North Lakes, Queensland, Australia Auto & General Full time

About Us


Auto & General is a leading provider of general insurance products that protect customers in their time of need. Our core values of high performance and high integrity underpin our interactions with customers, the community, and each other. As a forward-thinking company, we're always on the lookout for talented individuals who can help us achieve our goal of being Australia's best insurer.


The Role


The Head of Recoveries will be responsible for leading the Recoveries claims management teams while implementing strategies to streamline the claims recovery process and improve efficiency. This role is critical to the overall success of the Third-Party Recoveries & Settlements business, as it establishes recovery strategies and implements them to support business claim cost outcomes.


Key Responsibilities



  • Strategic Leadership

    • Developing and implementing recovery strategies
    • Building strong stakeholder relationships
    • Leading and motivating the recoveries function
    • Exhibiting strong leadership

  • Operational Management

    • Overseeing day-to-day operations
    • Collaborating with the Optimisation team
    • Managing the recovery budget

  • Risk Management

    • Identifying and mitigating recovery risks
    • Ensuring regulatory compliance
    • Managing disputes

  • Performance & Reporting

    • Monitoring and reporting on recoveries performance
    • Identifying and implementing opportunities for improvement
    • Presenting regular reports to senior management

Requirements & Qualifications



  • 10+ years of experience in a leadership role in the insurance industry or similar
  • Strong working knowledge of motor insurance claims management relative to applicable legislation, processes, and industry best practices
  • Excellent analytical, problem-solving, and decision-making skills
  • Exceptional communication and interpersonal skills, with the ability to liaise effectively with various stakeholders
  • Demonstrated ability to engage, influence, and develop others
  • High-level conceptual, analytical, and problem-solving skills and the ability to develop innovative solutions
  • Understanding of the linkage between data and emerging technology solutions to optimise business performance and outcomes

What We Offer



  • Extra leave: Enjoy additional leave days on us
  • Additional leave: Team members can purchase up to two additional weeks of leave per year
  • Workplace giving: We offer workplace giving and we'll dollar-match your donations to registered charities
  • Development opportunities: We're championing your development with internal programs and access to a wide range of online courses
  • Employee discounts: You'll receive discounts on Budget Direct insurance products
  • Reward and recognition: We reward high performance with employee recognition, reward, and incentive schemes
  • Onsite facilities: There are excellent end-of-trip facilities on offer and private spaces for nursing mothers
  • Perks App: Access to an employee benefits and discounts app called 'Perks' offering you great discounts, offers, and programs across a range of areas

Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.


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