Head of Recoveries

2 weeks ago


North Lakes, Queensland, Australia Auto & General Full time
About Us

At Auto & General, we're dedicated to providing innovative insurance solutions that safeguard our customers' well-being. Our diverse range of products protects individuals and families from life's uncertainties, ensuring they can focus on what matters most.

The Role

We're seeking a seasoned professional to lead our Recoveries claims management teams, driving strategic initiatives to enhance efficiency and effectiveness. As the Head of Recoveries, you'll be responsible for developing and implementing recovery strategies, collaborating with stakeholders, and ensuring regulatory compliance.

Key Responsibilities
  • Develop and implement recovery strategies to mitigate financial risks
  • Collaborate with the Optimisation team to streamline the recovery process
  • Manage the recovery budget and oversee day-to-day operations
  • Identify and mitigate recovery risks, ensuring regulatory compliance
  • Monitor and report on recoveries performance, identifying opportunities for improvement
Requirements
  • 10+ years of experience in a leadership role in the insurance industry or similar
  • Strong working knowledge of motor insurance claims management relative to applicable legislation, processes, and industry best practices
  • Excellent analytical, problem-solving, and decision-making skills
  • Exceptional communication and interpersonal skills, with the ability to liaise effectively with various stakeholders
What We Offer
  • Extra leave: Enjoy additional leave days on us
  • Additional leave: Team members can also purchase up to two additional weeks of leave per year
  • Workplace giving: We offer workplace giving and we'll dollar-match your donations to registered charities
  • Development opportunities: We're championing your development with internal programs and access to a wide range of online courses
  • Employee discounts: You'll receive discounts on Budget Direct insurance products
  • Reward and recognition: We reward high performance with employee recognition, reward, and incentive schemes
Join Our Team

Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.


  • Head of Recoveries

    1 week ago


    North Lakes, Queensland, Australia Auto & General Full time

    {"title": "Head of Recoveries", "content": "About UsAt Auto & General, we strive to provide innovative solutions to safeguard our customers in times of need. Our range of general insurance products protects customers on the road, at home, and on holiday, with various Car, Motorcycle, Home, Contents, Pet, and Travel Insurance products, as well as Roadside...

  • Head of Recoveries

    2 weeks ago


    North Lakes, Queensland, Australia Auto & General Full time

    About UsAt Auto & General, we're dedicated to providing innovative insurance solutions that safeguard our customers' well-being. Our comprehensive range of products protects individuals and families from life's uncertainties, ensuring they can focus on what matters most.The RoleWe're seeking a seasoned professional to lead our Recoveries claims management...

  • Head of Recoveries

    2 weeks ago


    North Lakes, Queensland, Australia Auto & General Full time

    About UsAt Auto & General, we're dedicated to providing innovative insurance solutions that safeguard our customers' well-being. Our comprehensive range of products protects individuals and families from various risks, including car, home, and travel insurance. We're committed to delivering exceptional customer experiences and fostering a culture of high...

  • Head of Recoveries

    2 weeks ago


    North Lakes, Queensland, Australia Auto & General Full time

    About UsAt Auto & General, we're dedicated to providing innovative insurance solutions that safeguard our customers' well-being. Our diverse range of products protects individuals and families from various risks, including car, home, and travel insurance. We're committed to fostering a culture of high performance and integrity, ensuring our customers receive...

  • Head of Recoveries

    3 weeks ago


    North Lakes, Queensland, Australia Auto & General Full time

    About UsAt Auto & General, we're dedicated to providing innovative insurance solutions that safeguard our customers' well-being. Our diverse range of products protects individuals and families from various risks, including car, home, and travel insurance. We're committed to fostering a culture of high performance and integrity, ensuring our customers receive...


  • North Lakes, Queensland, Australia Auto & General Full time

    About Auto & GeneralWe provide smarter products and solutions to safeguard our customers in their time of need. Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance.Our culture of 'high performance with high...


  • North Lakes, Queensland, Australia Auto & General Full time

    About UsAt Auto & General, we're dedicated to providing innovative insurance solutions that protect our customers in times of need. Our comprehensive range of general insurance products safeguards individuals on the road, at home, and during travel, including car, motorcycle, home, contents, pet, and travel insurance, as well as roadside assistance.Our core...

  • Head of Recoveries

    3 weeks ago


    North Lakes, Australia Auto & General Insurance Full time

    **About us** At Auto & General (A&G), we provide smarter products and solutions to safeguard our customers in their time of need. Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance. **The role** The Head...

  • Head of Recoveries

    3 weeks ago


    North Lakes, Australia Auto & General Full time

    About us At Auto & General (A&G), we provide smarter products and solutions to safeguard our customers in their time of need. Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance. Our culture of ‘high...

  • Head of Settlements

    3 weeks ago


    North Lakes, Australia Auto & General Insurance Full time

    **About us** At Auto & General (A&G), we provide smarter products and solutions to safeguard our customers in their time of need. Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance. **The role** The Head...

  • Teaching Educator

    2 months ago


    North Parramatta, Australia Catholic Education Diocese of Parramatta Full time

    **Job no**: 507041 **Work type**: temporary full-time, temporary part-time **Location**: Catholic Schools Parramatta Diocese **Categories**: Teaching The Catholic Schools Parramatta Diocese is seeking a temporary Reading Recovery Tutor for a full-time or part-time temporary basis in Term 4 2024. You will be accountable for: - Providing professional...

  • Head of Settlements

    3 weeks ago


    North Lakes, Australia Auto & General Full time

    About us At Auto & General (A&G), we provide smarter products and solutions to safeguard our customers in their time of need. Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance. Our culture of ‘high...


  • North Sydney Council, Australia Shift Full time

    Job DescriptionAt Shift, we're dedicated to helping Australian businesses thrive by providing expert financial solutions. As a Senior Collections Officer, you'll play a crucial role in our mission by negotiating payment plans, managing overdue accounts, and ensuring compliance with debt collection laws.Key Responsibilities:Customer Engagement: Work directly...


  • North Sydney Council, Australia Shift Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Collections Officer to join our team at Shift. As a key member of our collections team, you will play a critical role in recovering outstanding debts and ensuring the financial well-being of our customers.Key ResponsibilitiesDebt Recovery: Negotiate payment plans with customers to bring...


  • North Lakes, Australia Hinchen Resources Full time

    Cleanaway Business Unit Sales Manager **Strategic & Tactical Sales Leadership Opportunity** - Iconic ASX100 organisation - Market leading Waste & Resource Recovery Company - You will have accountability for sales performance as a key member of Queensland Senior Leadership Team - Leverage off your strategic and tactical sales leadership skills to support...


  • North Parramatta, Australia Catholic Education Diocese of Parramatta Full time

    **Job no**: 506909 **Work type**: ongoing full-time **Location**: Catholic Schools Parramatta Diocese **Categories**: School Leadership As part of the mission of the Catholic Church in the Diocese of Parramatta, the Head of Student Engagement is accountable for providing strategic leadership to ensure student wellbeing and compliance with relevant...


  • North Parramatta, Australia Catholic Education Diocese of Parramatta Full time

    **Job no**: 506910 **Work type**: ongoing full-time **Location**: Catholic Schools Parramatta Diocese **Categories**: School Leadership The Head of Student Wellbeing & Counselling will partner with school and system leaders, coordinating resources to address diverse needs, ensuring that every student is safe and ready for learning. **KEY...


  • North Parramatta, Australia Catholic Education Diocese of Parramatta Full time

    **Job no**: 506911 **Work type**: ongoing full-time **Location**: Catholic Schools Parramatta Diocese **Categories**: School Leadership This role will lead the strategic implementation of the Multi-tiered System of Support (MTSS), supervising intake & referrals, preclinical screening, diagnostic assessments, and case management strategies across CSPD. The...


  • North Lakes, Australia YMCA of Brisbane Full time

    **Did you know that YMCA is one of the biggest OSHC providers in South East Queensland with more than 50+ services in total??** We believe it takes a village to raise a child and our **Outside School Hours Care Services **in the **North Lakes region** is now seeking for Educators to join the team. Services including: Services including: - Dakabin - Bray...

  • Credit Officer

    4 months ago


    North Ryde, Australia CSR Full time

    CSR Limited is a leading Australian Manufacturing business with a rich history and an exciting future. We are recognised for our innovative approach to developing sustainable and high performing building products and systems for the residential and commercial segments across Australia and New Zealand. Our purpose is ‘Building solutions for a better...

  • Credit Officer

    5 months ago


    North Ryde, Australia CSR Full time

    CSR Limited is a leading Australian Manufacturing business with a rich history and an exciting future. We are recognised for our innovative approach to developing sustainable and high performing building products and systems for the residential and commercial segments across Australia and New Zealand. Our purpose is ‘Building solutions for a better...


  • North Sydney Council, Australia Shift Full time

    Job Title: Senior Collections OfficerAt Shift, we're dedicated to helping Australian SMEs manage their cashflow and trade terms. As a Senior Collections Officer, you'll play a crucial role in our collections team, working closely with customers to negotiate payment plans and manage overdue accounts.Key Responsibilities:Negotiate payment plans with customers...


  • North Sydney Council, Australia Shift Full time

    Job Title: Senior Collections OfficerAt Shift, we're dedicated to helping Australian SMEs manage their cashflow and trade terms. As a Senior Collections Officer, you'll play a crucial role in our collections team, working closely with customers to negotiate payment plans and manage overdue accounts.Key Responsibilities:Negotiate payment plans with customers...


  • North Sydney, Australia Allianz Technology Full time

    **Enterprise Protection and Resilience Officer | Allianz Technology | North Sydney, Hybrid Working** At Allianz, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us. We care about our customers, which is why we hire the very best people to further our commitment to...

  • General Manager

    5 months ago


    North Parramatta, Australia Uniting Full time

    The General Manager is to consistently deliver results that contribute to the overall success of Uniting’s Mental Health Portfolio -Uniting Recovery. This involves accomplishing performance objectives aligned to improving business performance, utilising strategies that enhance quality of services to consumers, enhancing business effectiveness and...

  • Application Support

    2 weeks ago


    North Melbourne, Australia Wintringham Full time

    **Application Support & Business Intelligence Manager** **Head Office - North Melbourne** **Full Time Basis** - **Join a rapidly growing not-for-profit organisation with a commitment to social justice**: - **Flexible Working Arrangements (incl. Work from home up to 2 days per week)**: - **Competitive salary & access to NFP Salary Packaging**: -...


  • North Sydney, Australia Shift Full time

    Job DescriptionAs a Senior Collections Officer, you will negotiate payment plans, manage overdue accounts, assess for legal escalation, and handle financial hardship cases. You’ll also oversee accounts in liquidation or bankruptcy, address escalations, and maintain compliance with debt collection laws while collaborating with the team.What you will be...