Customer Service Representative
4 weeks ago
About the Role
BK Gymnastics is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Officer.
The successful candidate will be responsible for ensuring that all customers and their children have an exceptional experience from the moment they enter our facility.
Key Responsibilities:
- Provide exceptional customer service and support to all customers and their children
- Answer class enquiries and provide billing support
- Ensure that all members are welcome and supported when in the Centre
- Support the Centre Manager in customer engagement and retention programs
- Ensure that all enquiries are being answered in a timely and efficient manner
- Assist with stock control and ordering
- Maintain a high standard of presentation in the Centre
- Reception / Front desk duties
- Ensure the confidentiality, credibility and safety of all members on site
Requirements
We are looking for an individual who:
- Has a 'can-do' attitude and a customer service focus
- Enjoys working with children
- Has strong attention to detail
- Has a proven history in customer service, administration or sport and recreation fields (an advantage but not essential)
- Is available in key after school sport time-slots (3pm to 8pm Monday to Friday and Saturday morning to 2pm)
Benefits of Working with Us
BK Gymnastics offers a friendly and dynamic working environment, ongoing support and professional development opportunities.
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