Customer Service Representative

6 days ago

Bayside, New York, Australia Commonwealth Bank of Australia Full time

About the Role

We are seeking a Customer Service Representative to join our Retail Banking Services team at the Commonwealth Bank of Australia. As a key member of our team, you will be responsible for delivering a seamless banking experience to our customers, responding to their transactional banking needs, and processing transactions with accuracy and efficiency.

Key Responsibilities

  • Respond to customers' transactional banking needs and deliver a seamless customer experience
  • Process transactions, including deposits, withdrawals, bank cheques, transfers, and CommFX
  • Complete financial health checks to assess customers' needs and identify opportunities for specific products or services
  • Assist with cash and ATM procedures
  • Educate and demonstrate our in-branch technology and digital banking options to customers
  • Adhere to the Bank's processes and procedures, including accurately reconciling transactions and reviewing customers' financial positions

What We Offer

  • A thorough training program to kickstart your banking career
  • Access to extensive employee benefits and discounts
  • Opportunities to work in a collaborative and high-performing culture

About Us

The Commonwealth Bank of Australia is a leading financial institution with a long history of serving our local communities. We offer a range of market-leading products, services, and technology to our customers, and we are committed to making a positive impact on their lives.

Join Our Team

We are looking for individuals who are passionate about customer service and have a genuine interest in improving the financial wellbeing and lives of our customers. If you are a team player with excellent communication skills and a willingness to contribute to a collaborative culture, we would love to hear from you.

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