Customer Service Representative
2 days ago
About the Role
We are seeking a Customer Service Representative to join our Retail Banking Services team at the Commonwealth Bank of Australia. As a key member of our team, you will be responsible for delivering a seamless banking experience to our customers.
Key Responsibilities
- Respond to customers' transactional banking needs and deliver a high-quality customer experience.
- Process transactions, including deposits, withdrawals, bank cheques, transfers, and CommFX.
- Complete financial health checks to assess customers' needs and identify opportunities for our products and services.
- Assist with cash and ATM procedures.
- Educate and demonstrate our in-branch technology and digital banking options to customers.
- Adhere to the Bank's processes and procedures, including accurately reconciling transactions and reviewing customers' financial positions.
What We're Looking For
- A genuine passion for customer service and a desire to start your career in banking.
- A genuine interest in improving the financial wellbeing and lives of our customers.
- Excellent communication skills and a willingness to contribute to a collaborative culture.
- The ability to work in a busy, commercial, and driven retail environment while seeing the big picture for customers and providing them with holistic solutions.
About Us
The Commonwealth Bank of Australia is committed to making a real difference for our customers and the communities we serve. We're a leading provider of financial services, with a long history of innovation and a strong focus on customer satisfaction.
Why Join Us
As a Customer Service Representative with the Commonwealth Bank of Australia, you'll have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences. You'll also have access to a range of benefits and development opportunities that will help you grow your career and achieve your goals.
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