Customer Service and Support Representative

6 days ago

Bayside, New York, Australia InterCare multipost Full time
About InterCare Training

We are a dynamic and innovative company committed to shaping futures through quality education and training. Our commitment to excellence is reflected in our high set of values, and our team culture is not just about achieving results; it's about having fun along the way.

Position Overview

We are currently seeking a Customer Service Consultant to join our existing energetic team based in Melbourne. As a key member of our team, you will contribute to the success of our organization while enjoying a workplace that values camaraderie, growth, and achievement.

Job Description

The ideal candidate will thrive in a dynamic and fast-paced environment and possess:

  • A background in the RTO sector, with experience working for a registered training organisation (RTO)
  • Strong organisational skills, with the ability to work collaboratively and independently to achieve time-sensitive outcomes
  • Strong customer service skills, ensuring a positive experience for students and internal stakeholders
  • An understanding of relevant admissions practices, policies, and regulatory requirements, with the ability to apply this knowledge in required areas
  • Excellent communication skills, both written and verbal, with the ability to communicate effectively with internal and external stakeholders

The successful candidate will be responsible for handling inbound and outbound calls, responding to email inquiries, and providing administrative support to the team. They will also have the opportunity to learn and grow as part of a high-performance interactive team.

What We Offer

We offer a competitive salary range of $50,000 - $65,000 per annum, depending on experience, as well as:

  • Initial and ongoing mentoring and training
  • The opportunity to learn and grow as part of a high-performance interactive team
  • Business phone and parking spot
  • Team outings and food days
  • Engaging games and daily team huddles
  • Open and transparent communication
Requirements

To be considered for this role, you must have:

  • A strong passion for delivering exceptional customer service
  • Experience working in a sales or customer-facing role
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Proficiency in Microsoft Office and CRM systems

We welcome applications from motivated and enthusiastic individuals who are driven to succeed and make a positive impact in their role.

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