Warranty Claims Specialist

4 days ago


Melbourne, Victoria, Australia Velocity Truck Centres Full time

Velocity Truck Centres Australia, part of VVG, is Daimler Trucks largest truck dealership group globally.

About the Role
  • Efficiently track warranty payments within the department and reconcile all warranty receivables with payments through the appropriate accounting schedule.
  • Process and submit warranty claims in a timely manner and in line with warranty policy and procedures.
  • Compile warranty claim documentation in accordance with manufacturer guidelines and verify submission criteria required by factory or distributor.
  • Post credits into the dealer management system and follow up on payment of outstanding claims.

The successful candidate will have previous experience working in a Warranty Administration role within a dealership environment and an understanding of warranty policies and procedures. Additionally, they will have strong organisational, decision-making, and problem-solving skills.

Key Responsibilities
  • Controlling warranty parts by ensuring all parts are tagged with mandatory OEM required information, filing, and storing of parts in systematic order.
What We Offer
  • An attractive salary package based on experience and skills ranging from $80,000 to $100,000 per annum.
  • Ongoing training and development including in-house and manufacturer training.
  • Long-term employment with career progression.
  • A friendly team-based working environment.
  • Access to a wide range of employee benefits.
About Velocity Vehicle Group

Velocity Vehicle Group has just celebrated 25 years in operation and is Daimler Trucks largest truck dealership group globally. We employ over 1,000 people in 19 locations around Australia and value diversity in the workplace.



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