Automotive Warranty Specialist

4 hours ago

Melbourne, Victoria, Australia Velocity Truck Centres Full time

Experience the rewards of a career in warranty administration with Velocity Truck Centres.

About the Role

We are seeking an organised and customer-focused individual to join our Warranty team as an Automotive Warranty Specialist.

This is an excellent opportunity for those looking to advance their career within the automotive industry, or for truck or car technicians ready to transition into a role with less hands-on work.

The role can be based at our Daimler Trucks Laverton site, offering you the chance to work with global brands like Mercedes-Benz, Freightliner, and Fuso.

You will play a key role in building a high-performing team, while being part of an organisation that values your commitment and supports your growth and development.

Key Responsibilities
  • Efficiently and accurately track warranty payments within the department.
  • Reconcile all warranty receivables with payments through the appropriate accounting schedule.
  • Process and submit warranty claims in a timely manner and in line with warranty policy and procedures.
  • Compile warranty claim documentation in accordance with manufacturer guidelines.
  • Verify submission criteria required by factory or distributor.
  • Post credits into the dealer management system.
  • Follow up on payment of outstanding claims.
  • Control warranty parts by ensuring all parts are tagged with mandatory OEM required information, filing, and storing of parts in a systematic order.
Requirements
  • Prior experience working in a Warranty Administration, Technician, Parts, or Service Advisor role within a dealership environment is preferred.
  • Understanding of Warranty policies and procedures.
  • Ability to interpret technical information relating to automotive products.
  • Knowledge and experience of Microsoft Office suite.
  • Proactive attitude with excellent attention to detail.
  • Commitment to delivering a high level of customer service.
  • Strong organisational, decision-making, and problem-solving skills.
What We Offer
  • An attractive salary package based on experience and skills, estimated at $70,000 - $90,000 per year.
  • Ongoing training and development, including in-house and manufacturer training.
  • Long-term employment with career progression opportunities.
  • A friendly team-based working environment.
  • Access to a wide range of employee benefits.
About Us

Velocity Truck Centres has just celebrated 25 years in operation and is Daimler Trucks' largest truck dealership group globally. We employ over 1,000 people in 19 locations around Australia, operating under a culture that values diversity and equality.

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