Ford Warranty Support Specialist
3 weeks ago
About the Role
As the Warranty Support Specialist at Ford Motor Company, you will be responsible for leading local warranty training, both virtually and face to face, and managing the Warranty Counselling Process (WCP) with Dealers in Australia and New Zealand. You will also maintain dealer warrant metrics and support Warranty & Policy (W&P) Manual opportunities for improvement, as well as lead general warranty support for Dealers in both countries.
Main Responsibilities
- Develop warranty training material and provide input in producing eLearning modules.
- Deliver online training based on individual dealer requests and face to face training after Step 2 desktop reviews.
- Lead the Warranty Counselling Process (WCP), support Dealer self-reviews, and support Dealer desktop reviews.
- Support Warranty Administration activity for warranty system prior approval, claim adjudication support, and support the Global Warranty Team in India.
- Provide general warranty assistance both internally and externally and continual advice on where warranty expenditure can be minimized.
- Maintain dealer warranty metrics and support with W&P Manual opportunities for improvement.
- Actioning warranty claim reviews for SEO/PD/PVT/Warranty Spend and manage market specific special policy variations.
Requirements
- A tertiary qualification in Education or a Trade qualification with more than 3 years experience in warranty roles.
- Above average proficiency with MS Office products and proficiency/knowledge of warranty processes and dealer processes.
- Strong verbal and written communication skills and an ability to drive for results and interact with regional markets.
About Us
At Ford Motor Company, we are committed to innovation and delivering exceptional customer experiences. We are evolving to focus on services, experiences, and software that will continue to power the freedom of movement for all Australians. We offer a range of employee benefits, including work-life balance, recharge and rejuvenate, drive the latest Ford, belong and thrive, invest in your future, support your family, and give back to the community.
Equal Opportunity
Ford Australia is committed to building an inclusive work environment and welcome applications from First Nations, LGBTQI+, culturally and linguistically diverse backgrounds, people with disability, and people across all life stages.
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