Warranty Claims Specialist

1 month ago

Melbourne, Victoria, Australia The Toro Company Full time

An exciting opportunity exists for a motivated and customer-focused individual to join our Equipment team in a newly established role. As a Warranty Claims Specialist, you will be responsible for managing warranty claims and processes, ensuring that all customer and company warranty needs are met with efficiency and effectiveness. In this role, you will be integral to upholding high standards of customer service and satisfaction.

Key Responsibilities:

  • Process and evaluate warranty claims submitted by customers, service teams, and dealer network partners.
  • Provide excellent customer support, addressing inquiries and concerns related to warranty coverage, procedures, and claim status.
  • Maintain accurate records of all warranty claims, including relevant documentation, communication, and resolutions.
  • Work closely with service departments, suppliers, and manufacturers to coordinate warranty repairs and replacements.
  • Assist customer service with technical information, product specifications, and warranty issues.
  • Provide end-user support with inquiries via specific Toro platforms.

Requirements:

  • Strong focus on customer service.
  • Warranty experience is desirable.
  • Strong interpersonal and communication skills and the ability to establish effective business relationships with internal and external partners.
  • Must have a valid Australian motor vehicle license.

Toro is a leading worldwide provider of innovative solutions for the outdoor environment, including turf and landscape maintenance, underground utility construction, rental, and specialty construction, and irrigation solutions. You'll enjoy a workplace founded on ideals where people and performance are valued equally, where ethics are a way of life, and where relationships thrive on trust and respect.

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