Automotive Warranty Coordinator
2 days ago
Velocity Truck Centres is seeking an organised and customer-focused individual to join our Warranty team as a Warranty Administrator.
This role is perfect for those looking to advance their career within the Automotive industry, and it may also appeal to truck or car technicians ready to transition away from hands-on work.
The successful candidate will be based at our Daimler Trucks Laverton site and play a key role in building a high performing team, while being part of an organisation that values your commitment and supports your growth and development.
Main Responsibilities- Efficiently and accurately tracking warranty payments within the department
- Reconciling all warranty receivables with payments through the appropriate accounting schedule
- Process and submit warranty claims in a timely manner and in line with warranty policy and procedures
- Compile warranty claim documentation in accordance with manufacturer guidelines
- Verifying submission criteria required by factory or distributor
- Posting credits into the dealer management system
- Following upon payment of outstanding claims
- Controlling warranty parts by ensuring all parts are tagged with mandatory OEM required information, filing and storing of parts in systematic order
- Previous experience working in a Warranty Administration, Technician, Parts or Service Advisor role within a dealership environment is preferred
- Understanding of Warranty policies and procedures
- Ability to interpret technical information relating to automotive products
- Knowledge and experience of Microsoft Office suite
- Proactive attitude with excellent attention to detail
- Commitment to delivering a high level of customer service
- Strong organisational, decision making, and problem-solving skills
We can offer you:
- An attractive salary package up to $90,000 per annum based on experience and skills
- Ongoing training and development including in-house and manufacturer training
- Long-term employment with career progression
- A friendly team-based working environment
- Access to a wide range of employee benefits
You will have the opportunity to work with the global brands of Mercedes-Benz, Freightliner and Fuso. Our company, Velocity Vehicle Group (VVG), has just celebrated 25 years in operation and is Daimler Trucks largest truck dealership group globally. We employ over 1,000 people in 19 locations around Australia.
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