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Assistant Director of Housekeeping Operations

2 months ago

Sydney, New South Wales, Australia Four Seasons Hotels and Resorts Full time

About Four Seasons:

Four Seasons Hotels and Resorts is a global leader in the hospitality industry, renowned for its exceptional service, luxurious amenities, and unparalleled guest experiences. Our company culture is built on a foundation of respect, empathy, and a passion for delivering unforgettable moments for our guests.

About the Role:

We are seeking a highly skilled and experienced Assistant Director of Housekeeping to join our team at Four Seasons Hotel Sydney. As a key member of our Housekeeping department, you will be responsible for overseeing the daily operations of our housekeeping and valet teams, ensuring the highest standards of cleanliness and guest satisfaction.

Key Responsibilities:

  • Lead and manage a high-performing team of housekeeping and valet staff to deliver exceptional guest experiences.
  • Develop and implement effective scheduling, budgeting, and inventory control strategies to optimize labor and operating expenses.
  • Maintain strong relationships with our outsourced cleaning companies and internal supervisors to ensure seamless operations.
  • Collaborate with engineering, laundry, and front office departments to deliver optimal performance and guest satisfaction.
  • Source new products and suppliers to enhance our housekeeping services and stay up-to-date with industry trends.

Requirements:

  • Proven experience as a Housekeeping leader in a large hotel with a strong track record of delivering five-star quality.
  • Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with guests, employees, and suppliers.
  • Passion for delivering exceptional guest experiences and a commitment to providing a great working environment for our team members.
  • Strong analytical and problem-solving skills, with the ability to manage complex software systems and make informed decisions.
  • Ability to work a rotating 7-day roster and adapt to changing priorities and deadlines.

What We Offer:

  • Competitive salary and benefits package.
  • Complimentary accommodation at other Four Seasons Hotels and Resorts.
  • Complimentary dry cleaning for employee uniforms.
  • Complimentary employee meals.
  • Excellent training and development opportunities.

If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity to join our team at Four Seasons Hotel Sydney.