Housekeeping Operations Manager

2 months ago

Sydney, New South Wales, Australia Four Seasons Hotels and Resorts Full time

About Four Seasons:

Four Seasons Hotels and Resorts is dedicated to delivering exceptional guest experiences through a commitment to luxury with genuine heart. Our team members around the world strive to create unforgettable moments for our guests, residents, and partners. We believe that the best way to enable our people to deliver these exceptional experiences is through a world-class employee experience and company culture.

About the Location:

Four Seasons Hotel Sydney is located at the epicentre of the historic Rocks district, sparkling harbour, and buzzing CBD. This iconic hotel offers chic rooms and suites that embrace the city's attractions, while our award-winning restaurant and street-front bar are destinations unto themselves.

About the Role:

We are seeking a highly motivated Assistant Director of Housekeeping with a strong leadership presence and impeccable organisational skills. This role will assist in overseeing a substantial internal and outsourced team, ensuring the smooth daily operation of the Housekeeping and Valet departments. The successful candidate will maintain a strong working relationship with our outsourced companies and achieve high standards of cleanliness.

Key Responsibilities:

  1. Demonstrate a strong leadership presence for our guests, employees, and suppliers.
  2. Ensure the smooth daily operation of the Housekeeping and Valet departments.
  3. Closely manage labour and operating expenses through effective scheduling, budgeting, purchasing decisions, and inventory control.
  4. Maintain a strong working relationship with our outsourced companies.
  5. Achieve high standards of cleanliness, working closely with outsourced teams and internal supervisors.
  6. Liaise with engineering, off-site laundry, and front office departments to deliver optimum performance and collaboration.
  7. Be actively involved in sourcing new products and suppliers.

Requirements:

  1. Proven experience as a Housekeeping leader, preferably within a large hotel delivering five-star quality.
  2. The ability to build and maintain strong relationships with people at all levels, including outsourced contractors, suppliers, guests, and employees.
  3. A passion for providing a great guest experience.
  4. Solid verbal and written communication skills and strong interpersonal skills.
  5. Ability to work with complex software systems to manage the department.
  6. Highly developed people and business management skills, including payroll, rostering, cost control, and expenses.
  7. The ability to work a rotating 7-day roster.

What We Offer:

  1. Excellent Training and Development opportunities.
  2. Complimentary Accommodation at other Four Seasons Hotels and Resorts.
  3. Complimentary Dry Cleaning for Employee Uniforms.
  4. Complimentary Employee Meals.
  5. Competitive Salary, wages, and a comprehensive benefits package.

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