Strategic Leader for Complaints Management
2 weeks ago
Leading a Team for Effective Complaints Resolution
The position of Manager, Statewide Complaints Management Oversight Unit, is available at the Department of Health.
The team you will lead provides a centralised point for managing and overseeing complaints across the department. Your role will involve ensuring that complaints are handled in a timely, efficient, and trauma-informed manner.
You will be responsible for leading the SCMOU team to review, manage, and oversee reported and identified concerns and complaints. This includes assessing complaints received, working with complainants, and collaborating with internal and external stakeholders.
This is a unique opportunity to shape a fairer, more responsive health system through high-level strategic oversight and compassionate leadership.
Key Responsibilities:
- Lead the SCMOU team to provide a central point in the department to review, manage, and oversee reported and identified concerns and complaints.
- Assess complaints received to determine their status and potential conflict of interests in investigating and responding to the complaint.
- Work with complainants to identify key concerns and possible outcomes with a trauma-informed lens.
- Collaborate with internal and external stakeholders to ensure consistency and accountability in complaints processes.
Selection Criteria:
- Relevant academic qualifications.
- Knowledge and experience managing complaints functions in a complex organisation.
Benefits:
- Fitness Passport – Access to 40+ fitness facilities across Tasmania for just $13.95 per week per person, or $25.95 for a family.
Eligibility:
Applicants should note the following criteria are desirable.
How to Apply:
Apply online and complete a 1-2 page application detailing your experience, skills, and knowledge as they relate to the attached Statement of Duties.
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