Senior Complaints Officer
1 week ago
We oversee the governance of significant complaints and concerns across various departments. Our team is committed to developing a strong culture around complaints management, enhancing the overall performance of the healthcare system.
We provide independent oversight, triage, assessment, and review of referred complaints, focusing on complex and sensitive concerns; act as an escalation point for intricate and sensitive complaints, and undertake analysis of complaints data for reporting and identification of areas of concern.
We are responsible for the intake and coordination of requests from regulatory authorities, including the Integrity Commission, the Health Complaints Commissioner, and other relevant bodies.
We value diversity in our workforce and recognize the unique strengths that each individual brings, shaped by their experiences, knowledge, skills, values, and perspectives.
Our vision: We strive for excellence in managing complaints and ensuring the well-being of all in Tasmania through CARE, which stands for Compassion, Accountability, Respect, and Excellence.
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APS6 Senior Complaints Officer
2 weeks ago
Hobart, Tasmania, Australia Aboriginal Health Council of Western Australia Full timeThe Aged Care Quality and Safety Commission have several exciting opportunities for Senior Complaints Officer.Senior Complaints Officers are focused on making positive improvements for people receiving aged care, their supporters and service providers. Senior Complaints Officers use a range of techniques to resolve complaints in a timely and effective...
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Aps6 Senior Complaints Officer
2 weeks ago
Hobart, Tasmania, Australia Aboriginal Health Council Of Western Australia Full timeThe Aged Care Quality and Safety Commission have several exciting opportunities for Senior Complaints Officer.Senior Complaints Officers are focused on making positive improvements for people receiving aged care, their supporters and service providers.Senior Complaints Officers use a range of techniques to resolve complaints in a timely and effective manner,...
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Senior Complaints Resolution Specialist
2 weeks ago
Hobart, Tasmania, Australia beBeeComplaints Full time $94,592 - $119,074Job Title:Aps6 Senior Complaints OfficerJob Description:The Aged Care Quality and Safety Commission has exciting opportunities for a senior complaints officer.Work with complainants, people receiving care, their supporters and service providers to identify concerns and develop options to achieve resolution.Analyse and interpret information presented to you...
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Senior Complaints Resolution Specialist
4 days ago
Hobart, Tasmania, Australia beBeeComplaints Full time $91,681 - $119,092Role OverviewWe are seeking a Senior Complaints Resolution Specialist to join our team. The role involves resolving complaints in a timely and effective manner using various techniques such as investigations, facilitated discussions, meetings, or site visits.The successful candidate will have a strong focus on customer outcomes and be able to liaise with...
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Lead Complaints Management Specialist
2 weeks ago
Hobart, Tasmania, Australia beBeeComplaints Full time $139,470 - $148,863Job DescriptionWe are seeking a leader to oversee the centralised management and oversight of complaints across our organisation.This role involves leading a small team to ensure timely, efficient, and trauma-informed complaint handling, while identifying systemic issues, improving processes, and providing strategic advice to senior leadership.Assessing...
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Senior Resolution Specialist
1 week ago
Hobart, Tasmania, Australia beBeeComplaints Full time $114,092 - $141,484Job Title: Senior Complaints OfficerWe are seeking a highly skilled and motivated individual to join our team as a Senior Complaints Officer. As a key member of our complaints resolution team, you will be responsible for managing complex complaints and working with stakeholders to achieve positive outcomes.
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Hobart, Tasmania, Australia Department of Health, Tasmania Full timeThe Team:The Statewide Complaints Management Oversight Unit (SCMOU) provides a centralised point for the management and oversight of the complaints process, adding value to the operations of the Department of Health (DoH) by supporting the effective management of concerns and complaints raised by employees, patients, carers and members of the public.The unit...
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Hobart, Tasmania, Australia Department of Health, Tasmania Full timeThe Team:The Statewide Complaints Management Oversight Unit (SCMOU) provides a centralised point for the management and oversight of the complaints process, adding value to the operations of the Department of Health (DoH) by supporting the effective management of concerns and complaints raised by employees, patients, carers and members of the public.The unit...
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Hobart, Tasmania, Australia Service Tasmania Full timeThe Team:The Statewide Complaints Management Oversight Unit (SCMOU) provides a centralised point for the management and oversight of the complaints process, adding value to the operations of the Department of Health (DoH) by supporting the effective management of concerns and complaints raised by employees, patients, carers, and members of the public.The...
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Hobart, Tasmania, Australia Service Tasmania Full timeThe Team:The Statewide Complaints Management Oversight Unit (SCMOU) provides a centralised point for the management and oversight of the complaints process, adding value to the operations of the Department of Health (DoH) by supporting the effective management of concerns and complaints raised by employees, patients, carers, and members of the public.The...
