Complaints Management Leader

Leading a Team for Effective Complaints ResolutionThe position of Manager, Statewide Complaints Management Oversight Unit, is available at the Department of Health.The team you will lead provides a centralised point for managing and overseeing complaints across the department. Your role will involve ensuring that complaints are handled in a timely,...

Job DescriptionWe are seeking a leader to oversee the centralised management and oversight of complaints across our organisation.This role involves leading a small team to ensure timely, efficient, and trauma-informed complaint handling, while identifying systemic issues, improving processes, and providing strategic advice to senior leadership.Assessing...

**Job Opportunity: Strategic Leader for Complaints Management**We are seeking an experienced leader to oversee the management of complaints across the department. This role requires a strong understanding of strategic oversight and compassionate leadership.**Key Responsibilities:**Lead a team responsible for ensuring complaints are handled in a timely,...

Complaints ManagerWe oversee the governance of significant complaints and concerns across various departments. Our team is committed to developing a strong culture around complaints management, enhancing the overall performance of the healthcare system.We provide independent oversight, triage, assessment, and review of referred complaints, focusing on...

The Team:The Statewide Complaints Management Oversight Unit (SCMOU) provides a centralised point for the management and oversight of the complaints process, adding value to the operations of the Department of Health (DoH) by supporting the effective management of concerns and complaints raised by employees, patients, carers and members of the public.The unit...

The Team:The Statewide Complaints Management Oversight Unit (SCMOU) provides a centralised point for the management and oversight of the complaints process, adding value to the operations of the Department of Health (DoH) by supporting the effective management of concerns and complaints raised by employees, patients, carers and members of the public.The unit...

The Team:The Statewide Complaints Management Oversight Unit (SCMOU) provides a centralised point for the management and oversight of the complaints process, adding value to the operations of the Department of Health (DoH) by supporting the effective management of concerns and complaints raised by employees, patients, carers, and members of the public.The...

The Team:The Statewide Complaints Management Oversight Unit (SCMOU) provides a centralised point for the management and oversight of the complaints process, adding value to the operations of the Department of Health (DoH) by supporting the effective management of concerns and complaints raised by employees, patients, carers, and members of the public.The...

The Aged Care Quality and Safety Commission have several exciting opportunities for Senior Complaints Officer.Senior Complaints Officers are focused on making positive improvements for people receiving aged care, their supporters and service providers.Senior Complaints Officers use a range of techniques to resolve complaints in a timely and effective manner,...

The Aged Care Quality and Safety Commission have several exciting opportunities for Senior Complaints Officer.Senior Complaints Officers are focused on making positive improvements for people receiving aged care, their supporters and service providers. Senior Complaints Officers use a range of techniques to resolve complaints in a timely and effective...