
Manager - Statewide Complaints Management Oversight Unit (528136)
3 weeks ago
The Statewide Complaints Management Oversight Unit (SCMOU) provides a centralised point for the management and oversight of the complaints process, adding value to the operations of the Department of Health (DoH) by supporting the effective management of concerns and complaints raised by employees, patients, carers and members of the public.
The unit is based within the Office of the Chief Risk Officer in the Department of Health, Tasmania. You'll be joining a small, supportive, and purpose-driven team committed to improving how complaints and concerns are managed across the entire health system.
The Role:
Are you an experienced leader passionate about fair and effective complaints resolution in complex environments? The Department of Health is seeking a strategic and values-driven Manager to lead the Statewide Complaints Management Oversight Unit.
The SCMOU provides a centralised point for managing and overseeing complaints across the Department. In this critical role, you will lead a small team responsible for ensuring complaints are handled in a timely, efficient, and trauma-informed manner, while identifying systemic issues, improving processes, and providing strategic advice to senior leadership.
You will need to:
Lead the SCMOU team to provide a central point in the Department to review, manage and oversee reported and identified concerns and complaints, including:
- Assessing complaints received to determine their status and to determine any potential conflict of interests in investigating and responding to the complaint.
- Working with complainants to identify key concerns and possible outcomes with a trauma informed lens in all interactions.
- Collaborating with internal and external stakeholders to ensure consistency and accountability in complaints processes.
- This is a unique opportunity to shape a fairer, more responsive health system through high-level strategic oversight and compassionate leadership.
Details of appointment:
Permanent full time, day worker position, working 76 hours per fortnight, commencing as soon as possible.
- notwithstanding hours to be negotiated with the successful applicant.
Salary: $139,470 to $148,863 per annum. Our Employer 12% superannuation contribution is on top of this amount.
- Salary range is in accordance with Public Sector Unions Wages Agreement 2022.
- Fitness Passport – You, and your family can access 40+ fitness facilities across Tasmania for just $13.95 per week per person, or $25.95 for a family.
Eligibility:
Applicants should note the following criteria are desirable:
- Relevant academic qualifications.
- Knowledge and experience managing complaints functions in a complex organisation
Download the Statement of Duties and any Associated Documents
We encourage you to review the Statement of Duties, Applicant Guide, prior to applying for an overview of the duties, program, selection process and application guidance.
Statement of Duties:
Manager Statewide Complaints Management Oversight Unit Band 8 (WORD)
Application Guide:
Department of Health - Applicant Guide (WORD)
How to apply:
Apply Online. Please click the "Apply" button on this screen to ensure that important questions about you are answered.
You will be prompted to complete a 1-2 page application detailing your experience, skills and knowledge as they relate to the attached Statement of Duties. A separate statement addressing the selection criteria in the Statement of Duties is not required.
- Applications from Recruitment agencies will not be accepted for this role
Applicants who require further information are encouraged to contact the Contact person for detailed information about the vacancy.
Name: Tracey Turner
Position: A/ Chief Risk Officer
Phone number:
Email address:
What it is like working at the Department of Health?
Compassion, Accountability, Respect, Excellent are the key values to work in Department of Health. Listen to some of the lived experiences from within the department through some of our wonderful staff and hear about their journey in relocating to Tasmania
Make It Tasmania | Move for a great lifestyle
One Health Podcast - Spotify
One Health Podcast - Apple
Tasmanian Health Careers | Tasmanian
Respecting diversity is the foundation of everything that Department of Health do. This allows us to instil trust and collaborate through honest and fair communication and helps cultivate an environment of growth and innovation. We strongly encourage applicants from key communities including Aboriginal and Torres Strait Islanders, LGBTIQA+ people, and people living with disabilities.
#J-18808-Ljbffr
-
Hobart, Tasmania, Australia Department of Health, Tasmania Full timeThe Team:The Statewide Complaints Management Oversight Unit (SCMOU) provides a centralised point for the management and oversight of the complaints process, adding value to the operations of the Department of Health (DoH) by supporting the effective management of concerns and complaints raised by employees, patients, carers and members of the public.The unit...
-
Hobart, Tasmania, Australia Service Tasmania Full timeThe Team:The Statewide Complaints Management Oversight Unit (SCMOU) provides a centralised point for the management and oversight of the complaints process, adding value to the operations of the Department of Health (DoH) by supporting the effective management of concerns and complaints raised by employees, patients, carers, and members of the public.The...
-
Hobart, Tasmania, Australia Service Tasmania Full timeThe Team:The Statewide Complaints Management Oversight Unit (SCMOU) provides a centralised point for the management and oversight of the complaints process, adding value to the operations of the Department of Health (DoH) by supporting the effective management of concerns and complaints raised by employees, patients, carers, and members of the public.The...
-
Complaints Oversight Strategist
2 weeks ago
Hobart, Tasmania, Australia beBeeStrategic Full time $139,470 - $148,863**Job Opportunity: Strategic Leader for Complaints Management**We are seeking an experienced leader to oversee the management of complaints across the department. This role requires a strong understanding of strategic oversight and compassionate leadership.**Key Responsibilities:**Lead a team responsible for ensuring complaints are handled in a timely,...
-
Principal Coordinator
2 weeks ago
Hobart, Tasmania, Australia Tasmanian Government Full timeDepartment of HealthOffice of the Secretary - DoHOTS - DoH - GEMSApplications must be submitted by Sunday 15 September, 2024 11:55 PM**Position details**:**Applications close**:- Sunday 15 September, 2024 11:55 PM AEST**Award/Classification**:- Health and Human Services (Tasmanian State Service) Award, General Stream, Band 7**Employment type**:- Full Time,...
-
Senior Complaints Officer
2 weeks ago
Hobart, Tasmania, Australia beBeeComplaintsManager Full time $120,000 - $150,000Complaints ManagerWe oversee the governance of significant complaints and concerns across various departments. Our team is committed to developing a strong culture around complaints management, enhancing the overall performance of the healthcare system.We provide independent oversight, triage, assessment, and review of referred complaints, focusing on...
-
Hobart, Tasmania, Australia Service Tasmania Full timeThe Team:This is a new statewide leadership role at the centre of a major reform initiative to strengthen safety and security across the Department of Health. As Director – Statewide Training and Delivery, you will have a unique opportunity to build a system-wide program that drives cultural change, enhances workforce capability, and improves safety...
-
Team Leader HACDSP
3 weeks ago
Hobart, Tasmania, Australia HammondCare Full timeJoin to apply for the Team Leader HACDSP role at HammondCare6 hours ago Be among the first 25 applicantsJoin to apply for the Team Leader HACDSP role at HammondCareThe OpportunityWe are pleased to share this opportunity to be involved in a Dementia Centre initiative looking to support people living with dementia who are transitioning from hospital settings...
-
Hobart, Tasmania, Australia Department Of Health, Tasmania Full timeThe Team:This is a new statewide leadership role at the centre of a major reform initiative to strengthen safety and security across the Department of Health.As Director – Statewide Training and Delivery, you will have a unique opportunity to build a system-wide program that drives cultural change, enhances workforce capability, and improves safety...
-
Strategic Oversight Coordinator
2 weeks ago
Hobart, Tasmania, Australia beBeeCoordination Full time $98,765 - $123,456Job Title: Strategic Oversight Coordinator">About the Role:">This position is responsible for leading examination activities in places where children and young people are deprived of their liberty. You will employ project management and investigation methodologies to ensure strategic oversight and successful outcomes.">Key Responsibilities:">• Prepare...