Complaints Oversight Strategist

The Team:The Statewide Complaints Management Oversight Unit (SCMOU) provides a centralised point for the management and oversight of the complaints process, adding value to the operations of the Department of Health (DoH) by supporting the effective management of concerns and complaints raised by employees, patients, carers and members of the public.The unit...

The Team:The Statewide Complaints Management Oversight Unit (SCMOU) provides a centralised point for the management and oversight of the complaints process, adding value to the operations of the Department of Health (DoH) by supporting the effective management of concerns and complaints raised by employees, patients, carers, and members of the public.The...

The Team:The Statewide Complaints Management Oversight Unit (SCMOU) provides a centralised point for the management and oversight of the complaints process, adding value to the operations of the Department of Health (DoH) by supporting the effective management of concerns and complaints raised by employees, patients, carers and members of the public.The unit...

The Team:The Statewide Complaints Management Oversight Unit (SCMOU) provides a centralised point for the management and oversight of the complaints process, adding value to the operations of the Department of Health (DoH) by supporting the effective management of concerns and complaints raised by employees, patients, carers, and members of the public.The...

Overview:The Statewide Complaints Management Oversight Unit serves as a centralized point for complaint management and oversight across the Department of Health.Main Responsibilities:Manage and oversee complaints through effective leadershipEvaluate reported concerns to determine their status and potential conflictsCollaborate with stakeholders to ensure...

Role OverviewThe Statewide Complaints Management Oversight Unit provides a centralised point for managing and overseeing complaints across the Department of Health.We are seeking a strategic and values-driven leader to oversee complaints management and drive organisational excellence.

Complaints ManagerWe oversee the governance of significant complaints and concerns across various departments. Our team is committed to developing a strong culture around complaints management, enhancing the overall performance of the healthcare system.We provide independent oversight, triage, assessment, and review of referred complaints, focusing on...

Leading a Team for Effective Complaints ResolutionThe position of Manager, Statewide Complaints Management Oversight Unit, is available at the Department of Health.The team you will lead provides a centralised point for managing and overseeing complaints across the department. Your role will involve ensuring that complaints are handled in a timely,...

Job DescriptionWe are seeking a leader to oversee the centralised management and oversight of complaints across our organisation.This role involves leading a small team to ensure timely, efficient, and trauma-informed complaint handling, while identifying systemic issues, improving processes, and providing strategic advice to senior leadership.Assessing...

Job Title: Strategic Oversight Coordinator">About the Role:">This position is responsible for leading examination activities in places where children and young people are deprived of their liberty. You will employ project management and investigation methodologies to ensure strategic oversight and successful outcomes.">Key Responsibilities:">• Prepare...