Global Account Strategist

1 month ago

Melbourne, Victoria, Australia eNett Services (Australia) Pty Ltd Full time
About eNett Services (Australia) Pty Ltd

We are a leading and growing global provider of payment processing and information management solutions. Our company is passionate about providing payment solutions with unparalleled security and control for corporate purchasing and transaction monitoring needs.

Role Overview

The Global Account Strategist is an experienced listener and a business expert, responsible for all areas of account management, including understanding clients' business needs, resolving issues in a timely manner; understanding competitor solutions the client is using as well as the clients' developing needs – being able match customer needs to our product/service range.

Responsibilities
  • Provides technical account management and support for a portfolio of assigned accounts as well as service escalations. The successful candidate will have strong communication skills and empathetic approach to clients.
  • Develops a Service Plan and Contact Plan; Fully understands the client organization and strategy to engage and navigate throughout the enterprise.
  • Works to develop initiatives to improve communications, processes and workflow with clients and within WEX to create and maintain positive client relationships.
  • Acts as the main point of contact for daily requests, providing creative and prompt issue resolution when faced with unique client requirements and scenarios.
  • Ensures quality service and operational performance is within the parameters of the client's requirements and service delivery standards.
  • Acts as the client advocate in the Client Business Review from an operational direction based on experience and trends. Aligns client's needs with internal solutions. Implements creative strategies and works with Solution Engineers, Product and Relationship Managers to seek new client solutions where appropriate.
Key Skills and Qualifications
  • Bachelor's degree and/or three (3) years' experience in a client-facing role
  • Previous service delivery and/or account management experience
  • Language skills: English. Mandarin language skills a plus.
  • Strong communication skills and empathetic approach to clients.
  • Excellent time management, organization, prioritization, and the ability to manage multiple tasks in a fast-paced environment.
  • Effective verbal and written communication skills.
  • Analytical and mathematical skills, with a solution oriented approach.
  • Strong PC skills with emphasis on spreadsheets and presentations. Experience with Google Workspace applications and Salesforce a plus.
  • Ability to provide training and documentation
  • Understanding of web service protocol SOAP or REST API would be advantageous.
  • Experience working cross-functionally.
Salary Range

A competitive salary package ranging between $80,000 - $110,000 per annum, depending on experience and qualifications.

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