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Sales Support Coordinator

2 months ago

Sydney, New South Wales, Australia Mulpha Full time
About the Role

Mulpha Australia is a leading real estate debt and equity investor, with a diverse portfolio of leisure, residential, and commercial properties. As a Sales Support Coordinator, you will play a crucial role in ensuring a seamless customer experience from initial enquiry to delivery.

Key Responsibilities
  • Receive and assess customer enquiries, monitoring the customer support inbox and responding promptly to internal communications.
  • Assist with answering inbound customer service phone calls, providing support with various aspects of the customer journey.
  • Facilitate a smooth client onboarding experience, including portals, account applications, and deposit payments.
  • Manage front desk operations, greeting and checking in customers and visitors, ensuring a smooth and efficient reception process.
  • Assist with administrative and office-based tasks as needed.
  • Liaise with the Finance team to initiate invoicing for completed projects or deliveries.
Requirements
  • Experience in an administration and/or customer service-based role, ideally within a sales environment.
  • Strong attention to detail with accurate and efficient data entry skills.
  • Strong organisational and time management skills.
  • Computer literate, with CRM or production software experience highly desirable.
  • Ability to proactively coordinate various stakeholders to ensure customer needs are met.
What We Offer
  • Hotel and Dining Discounts
  • Birthday Leave
  • Lifestyle Platform with 400+ retailer discounts
  • Salary Sacrificing/Financial Education and benefits
  • Career Progression/Mulpha Academy/Study Assistance
  • Wellbeing Hub/Healthcare Discounts/Employee Assistance Program
  • Free Car Parking/Car Parking Discounts at some of our Offices/Venues