Dispute Resolution Expert

1 day ago


City of Greater Bendigo, Australia Mj Quinn Integrated Services Ltd Full time
Skills and Qualifications

To be successful in this role, you will require:

  • Proven experience in complaint handling within a customer service environment, preferably in the telecommunications or a related industry.
  • Excellent communication and active listening skills, with the ability to handle challenging conversations professionally.
  • Strong problem-solving and analytical skills to investigate and resolve customer issues effectively.
  • Able to work under pressure, meet SLA deadlines, and maintain excellent customer service standards.
  • Experience using CRM systems and customer service software to log and track cases accurately.
  • A track record of delivering exceptional customer service and maintaining professionalism in high-pressure situations.

If you are a skilled and experienced professional with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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