Dispute Resolution Expert
1 day ago
To be successful in this role, you will require:
- Proven experience in complaint handling within a customer service environment, preferably in the telecommunications or a related industry.
- Excellent communication and active listening skills, with the ability to handle challenging conversations professionally.
- Strong problem-solving and analytical skills to investigate and resolve customer issues effectively.
- Able to work under pressure, meet SLA deadlines, and maintain excellent customer service standards.
- Experience using CRM systems and customer service software to log and track cases accurately.
- A track record of delivering exceptional customer service and maintaining professionalism in high-pressure situations.
If you are a skilled and experienced professional with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
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Dispute Resolution Expert
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City of Greater Geelong, Australia Energy and Water Ombudsman (Victoria) (EWOV) Full timeAbout UsThe Energy and Water Ombudsman (Victoria) (EWOV) is a not-for-profit, independent and impartial dispute resolution service. We provide Victorian energy and water consumers with free, accessible, and informal dispute resolution.We are committed to delivering excellent customer service and providing fair and reasonable outcomes for all parties involved...
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Claims Resolution Expert
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Complaints Analyst
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