Systemic Issues Investigator
4 days ago
The Energy and Water Ombudsman (Victoria) (EWOV) is a leading not-for-profit, independent and impartial dispute resolution service in Victoria.
We are committed to providing fair and effective dispute resolution services to Victorian energy and water consumers.
Our TeamOur team is a high-functioning multi-disciplinary team that assists in complex complaints, identifies and investigates systemic issues, drives market improvements, makes policy submissions and seeks to influence consumer protection mechanisms in the energy and water sectors.
The Role- Investigate and analyse EWOV's case insights to identify potential systemic issues and opportunities for continuous improvement.
- Carry out potential systemic issue investigations and make recommendations for energy and water providers to take actions to resolve systemic issues.
- Work with and analyse complaint data to identify possible systemic issues.
What You'll Bring:
- Highly developed analytical, conceptual, and problem-solving skills.
- High level communication skills (verbal and written), with the proven ability to influence stakeholders.
- Sound knowledge of the Victorian energy and water sector, including knowledge of the regulatory/legislative framework or ability to acquire this knowledge quickly.
- Ability to communicate complex energy and water issues in plain English.
- Experience in complaints, regulation and/or dispute resolution, including an understanding of the key principles of alternative dispute resolution and a sound working understanding of independence.
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