Claims Resolution Expert

2 days ago


City of Parramatta Council, Australia eFinancialCareers Ltd. Full time
Evolving Business Needs
We recognize that our customers' needs are constantly evolving. As a result, we are seeking a skilled Claims Resolution Expert who can adapt to changing circumstances and provide innovative solutions to complex problems.

Key Responsibilities:

The successful candidate will be responsible for:

  • Efficiently managing the claims process, ensuring accurate completion and validation
  • Interpreting policy coverage and determining if coverage applies to claims submitted
  • Establishing and maintaining good client relationships with insured parties, brokers, and other stakeholders
  • Ensuring compliance with relevant statutory guidelines and standards
  • Initiating and completing recoveries from third parties
  • Self-auditing claims files to ensure positive internal audits
Required Skills and Qualifications:
  • Sound technical understanding of diversified portfolios
  • Ability to interpret policy wordings and determine coverage
  • Strong client relationship-building skills
  • Excellent problem-solving skills
Benefits:
  • Holistic wellbeing coaching and nutritional advice
  • Confidential counselling and financial planning
  • Income protection insurance and reimbursed Death and Total Permanent Disability insurance premiums
  • Flexible leave arrangements and parental benefits
Rewards & Recognition:
  • Ranked 3rd place in the AAGE Top Graduate Employers 2023
  • Top 20 Workplaces for Dads in 2019 and 2020
  • Family First accredited employer since 2021


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