Resolutions Officer, Intake

THE ROLE Reporting to the Senior Intake and Resolution Officer, the Intake and Resolution Officer will receive written and verbal notifications and complaints about Victorian disability workers. The Intake and Resolution Officer will contribute to delivering end-to-end processes for receiving, assessing, conciliating/mediating and resolving complaints under...

***: The Manager, Intake and Early Resolutions, applies best practice dispute resolution principles to the effective management of complaints received about Victorian health service providers. This role leads a team tasked with the delivery of a dispute resolution service. Coaching of staff is integral to this role which remains hands-on and operates as an...

**About the role**: - Intake and Enquiries Officers are the first point of contact for enquiries and complaints made to the Health Complaints Commissioner (HCC) about Victorian health service providers. - Intake and Enquiries Officer deal with telephone, in-person and written enquiries and complaints and provide referral advice and information about the...

State Government Agency seeks Dispute Resolution Officers - VPS 4 - 6 month contract **Your new company** You will be joining a highly respected government body based in Melbourne CBD who require experienced dispute resolution officers to join their team. **Your new role** Reporting to the Chief Resolution Officer you will provide high quality case...

About us The Children's Court Clinic (CCC) of Victoria is a state-wide, independent service that conducts assessments for the Family and Criminal Divisions of the Children's Court of Victoria that involve children, adolescents and their families. The CCC comprises a dynamic, supportive, highly skilled and multidisciplinary team of clinicians who assess a...

Location: Melbourne | CBD Job type: Fixed term / 31-MAY-24 Organisation: Health Complaints Commissioner **Salary**: $105,479 - $127,621 Occupation: Customer Service/Call Centre Reference: VG/1716073 ***: The Manager, Intake and Early Resolutions, applies best practice dispute resolution principles to the effective management of complaints received...

**About the role**: The Resolutions Officer manages and resolves complaints while maintaining the independence of the Mental Health and Wellbeing Commission (MHWC). This may include complaints where the person believes their rights under _the _Mental Health and Wellbeing Act 2022_ and _the Charter of Human Rights and Responsibilities_ (2006) have been...

Resolutions Officers manage caseloads of complaints about Victorian health service providers with the aim of achieving timely and effective resolution. In dealing with complaints, Resolutions Officers liaise with the consumers of health services as well as with health service providers, make enquiries to identify and assess options for complaint...

**Dispute Resolution Officer**: VIC - Melbourne CBD Workers Compensation Full Time **WHY EML?** At EML we share a common purpose of helping people get their lives back. We truly support each other and offer competitive benefits, flexible hours and work from home arrangements. We foster a learning culture that allows for us to continually invest in our...

Customer Resolution Officer - **Location**: - Melbourne CBD - Victoria - **Work Type**: - Permanent - **Salary**: - AU$68000 - AU$69000 per annum + 11.5 super & holiday loading - **Reference**: - 22988 - **We are looking for experienced resolution officers to join our clients team!** You will be part of a vibrant team with an excellent culture who are...

Multiple roles for experienced customer service professionals looking for short term temporary work - Fed Gov **Your new company** This Federal Government organisation offers free and independent services for resolving complains about telephone or internet services. Complying with legislation in place and benchmarks for industry based disputes, they enhance...

**Arbitration Dispute Resolution Officer**: VIC - Melbourne CBD Workers Compensation Full Time **WHY EML?** At EML we share a common purpose of helping people get their lives back. We are growing our business and with this expansion a number of opportunities are now available. With this growth now is a great time to join us. We truly support each other...

Make a difference to the lives of Australians seeking access to our services - Opportunity to flourish within supportive team environment - Based in centrally located Melbourne Support Office **_About_** **us**: We are an independent, non-profit organisation dedicated to ensuring sexual and reproductive health services are equally accessible to all people...

***: Team leaders provide professional advice and direction regarding the resolution of a broad range of complex and sensitive matters in relation to the regulation of registered health practitioners. In general, Team leaders lead, motivate and support a small team to ensure we meet our performance standards within our Service Charter. Team leaders typically...

Can you tell me more about what you do at VLSB+C? Great question! We're really proud of the work we do. We are the regulator of the Victorian legal profession. We license lawyers and oversee service standards and conduct. This includes handling complaints about lawyers, investigating poor conduct and overseeing management of trust accounts. We are a modern...

Utilise your case managment expertise to provide support and advice to the Regulatory Assurance and Policy Branch. - 9 x Fixed term for 24 months, Full-Time Opportunites to work with a high-performing and passionate team in the Victorian Public Service - VPS Grade 3: $72,751 - $88,336 plus superannuation. An exciting opportunity exists for multiple Dispute...

**Can you tell me more about what you do at VLSB+C**?** Great question! We're really proud of the work we do. We are the regulator of the Victorian legal profession. We license lawyers and oversee service standards and conduct. This includes handling complaints about lawyers, investigating poor conduct and overseeing management of trust accounts. We are...

Join Corrs Support Services Trust (Corrs Chambers Westgarth), Australia's leading independent law firm. The Head of Business Intake will be responsible for the following key areas: Providing strategic direction to the firm in the design and implementation of enhanced policies, systems and procedures for Business Intake aligned with industry best practice,...

About the role Due to an increased demand for services, we are looking to expand our team of specialist Counsellor Advocates in the Intake and Access Team. These positions will be based at our Brunswick head office, with some requirement for outreach at our offices in Dallas, Sunshine, Dandenong and Ringwood. We are offering between 0.6 - 1 EFT and have...

About the role - Great opportunity working with Victoria’s leading disability arts not-for-profit - Flexible working conditions, great team, and great organisational culture WHAT WE OFFER: - 22.5 hours per week, (0.6 EFT), Gross salary $61,386 (1.0 EFT) pro-rata, plus superannuation - Generous salary packaging benefits - Enhanced terms and conditions of...