Customer Service Specialist
3 weeks ago
Credit Corp Group is a leading provider of end-to-end receivables management solutions in Australia. Our mission is to reimagine how debt is done, better.
Job Title: Account RepresentativeJob SummaryWe are seeking an experienced Account Representative to join our team. As an Account Representative, you will be responsible for making outbound calls to customers on behalf of our clients' overdue accounts. Your goal is to provide exceptional customer service and varied solutions to customers whose accounts are in arrears to find fair and sustainable solutions to get them back on track.
About the Role- Manage outstanding accounts with clients from Australia's largest institutions
- Making and receiving high volume outbound/inbound calls
- Build and establish relationships with customers with rapport and trust
- Creating positive outcomes by negotiating repayment solutions
- Problem solving and objection handling
- A competitive salary range of $60,000 - $80,000 per annum, depending on experience
- Flexible hybrid work opportunities considered in as early as 3 months (2 days office, 3 days WFH)
- Fully paid training with continued support and coaching leading to growth towards promotion opportunities
- Gain a Certificate III in Financial Services
- Perks and discounts through our employee benefits platform
- Free membership and competitive rates with our Car Share partner and Novated Leasing options
- Wellbeing and health initiatives including online fitness training, 24hr wellbeing support with our EAP, discounted gym membership, health insurance and eye care plus breakfast and fresh fruit in the office
- Paid volunteer days
- Purchase additional annual leave
- Regular team engagement events
- 'Dress For Your Day' from smart casual to business attire
- End-of-Trip Facilities available for bicycle storage and showers
- Experience in a call centre, hospitality, tourism, retail, sales or similar industries
- Excellent communication skills (both written and verbal)
- A natural problem solver and solution provider
- Are driven by genuine compassion for our customers
- Love connecting with people and communicate with confidence
- Basic computer literacy skills
- A desire to learn and take on feedback
- Our Contact Centre operating hours are Monday to Friday 7:30am – 7:00pm with rosters between these times
- Must be available to work permanent full-time (38 hours)
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