Customer Service Excellence Specialist

2 days ago


Melbourne, Victoria, Australia Laminex Australia Full time
About the Role

At Laminex Australia, we are seeking a highly skilled Customer Service Excellence Specialist to join our team in Tullamarine. This is an exciting opportunity to make a real impact and help shape the future of customer service within our organization.

We're looking for someone who is passionate about delivering exceptional customer experiences and has a strong understanding of what it takes to excel in a fast-paced customer service environment. As a key member of our team, you will play a vital role in ensuring that our customers receive the highest level of service possible.

Key Responsibilities:

  • Handling customer inquiries via phone, email, and webchat in a professional and courteous manner.
  • Providing solutions to customer issues in a timely and efficient manner.
  • Collaborating with internal teams to resolve customer concerns and provide a seamless experience.
  • Maintaining accurate records of customer interactions and updating systems accordingly.
  • Staying up-to-date with company policies and procedures to ensure consistent delivery of excellent customer service.

What We Offer

  • A competitive salary range of AUD $60,000 - $80,000 per annum, depending on experience.
  • The opportunity to work in a dynamic and supportive team environment.
  • Ongoing training and development opportunities to enhance your skills and career progression.
  • A rotational roster, operating Monday to Friday (no weekends), with closure during National Public Holidays and over Christmas/New Year (guaranteed time off).
  • Free on-site car parking and access to our Experience Program, offering staff discounts, recognition, and health and wellbeing benefits.


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