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National Scheduling Coordinator

2 months ago

Mill Park, Victoria, Australia Bodewell Community Care Full time
About the Role

We are seeking a highly organized and detail-oriented National Scheduling Officer to join our team at Bodewell Community Care. As a key member of our operations team, you will play a crucial role in ensuring the quality of scheduling to meet client needs, maximize operational efficiency, and enhance the overall customer experience.

Key Responsibilities
  • Schedule Services: Schedule services in a client-centered and operationally efficient manner, ensuring seamless delivery of care services to our clients.
  • Client Support: Provide day-to-day support for clients regarding changes to care services and address roster-related queries in a timely and professional manner.
  • Liaison and Communication: Liaise with internal and external service providers to manage care changes and update the database system accordingly, ensuring accurate and up-to-date information.
  • Collaboration and Feedback: Collaborate with Care Consultants to provide feedback on client care, identifying areas for improvement and implementing changes to enhance the quality of care services.
  • Reporting and Compliance: Report compliments, complaints, hazards, and incidents in a timely manner, ensuring compliance with organizational values, policies, and procedures.
Requirements
  • Essential Qualifications: 3 to 5 years of experience in home care, a diploma or degree in business administration, health administration, social work, or a related field, and proficiency in Microsoft Office Suite.
  • Desirable Qualifications: Familiarity with systems such as Carelink, Procura, or similar client management software, experience with invoicing and financial administrative tasks, and proficiency in languages other than English.
What We Offer
  • Competitive Rates: Remuneration based on experience.
  • Employee Discounts: Significant employee discounts for Apple, Samsung, Travel, Health Insurance, Gyms & much more.
  • Paid Training and Development: Paid Training and Development days.
  • Reward and Recognition: Reward & Recognition programs.
  • Great Supportive Culture: A great supportive culture that values teamwork and collaboration.