Customer Engagement and Support Role

1 week ago

Brisbane, Queensland, Australia beBeeCustomer Full time $45,000 - $75,000
Customer Service Representative

Our team is seeking a skilled Customer Service Representative to join our customer-centric environment.

The successful candidate will be responsible for providing excellent customer service, resolving customer queries in a timely and accurate manner, and ensuring that every interaction meets the highest standards of quality and professionalism.

Key responsibilities include:

  • Responding to inbound calls from customers, offering resolution of the query at first point
  • Providing customers with information relating to their products, services, and transactional information
  • Working collaboratively with colleagues to achieve shared goals and objectives

To succeed in this role, you will require strong communication and interpersonal skills, as well as the ability to work in a fast-paced environment. A risk mindset and a willingness to adapt to change are also essential.

We offer a range of benefits, including comprehensive training, flexible working arrangements, and opportunities for career development and growth. If you are passionate about delivering exceptional customer experiences, we would love to hear from you.

Required Skills and Qualifications:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Risk mindset and adaptability
  • Strong computer skills and ability to multitask

Benefits:

  • Comprehensive training program
  • Flexible working arrangements
  • Opportunities for career development and growth

Others:

We value diversity and inclusion in our workplace and strive to create an environment where everyone feels welcome and valued.

  • Advisor (Customer Engagement)

    1 week ago

    Brisbane, Queensland, Australia Transport And Main Roads Full time

    About usThe Customer Solutions Unit of Translink designs, delivers, supports and promotes great passenger transport customer experiences. The Customer Engagement teams contribute to this purpose by directly engaging with Translink customers to facilitate efficient, effective customer service for the Taxi Subsidy Scheme and in managing customer feedback,...

  • Principal Customer Engagement Officer

    1 week ago

    Brisbane, Queensland, Australia Energy And Public Works Full time

    **Key responsibilities of this role include**: - Support the RHF Industry and Community Education (ICE) program to deliver strategic objectives for key audiences and realise RHF benefits. Provide high level advice to senior leaders and program staff on customer insights, issues and opportunities, and engagement practices consistent with IAP2 standards....

  • Customer Engagement Support Officer

    1 week ago

    Brisbane, Queensland, Australia Queensland Health Full time

    **Key Responsibilities include**:- Coordinate projects that drive continuous improvement, innovation, and best practice outcomes, providing project and administration support and reporting for specific project elements.- Identify opportunities to improve processes. Offer advice and guidance to local customer teams as necessary.- Support the maintenance of a...

  • Support Officer

    1 week ago

    Brisbane, Queensland, Australia beBeeAdministrative Full time $60,000 - $80,000

    About Our RoleWe are seeking a highly skilled Support Officer to join our team in People and Culture. The successful candidate will be responsible for providing administrative, coordination, and customer engagement support to our 740 customers.Key Responsibilities:The Recruitment Process: Crafting job ads, meticulous record-keeping, and ensuring timely...

  • Customer Engagement Specialist

    1 week ago

    Brisbane, Queensland, Australia Powerlink Full time

    **At Powerlink, every possibility starts with you**:We believe life's about possibilities. And so is the future. That's why we need you.We're working at the heart of Queensland's energy transformation. Now more than ever, we need people who want to help us deliver a world-class energy future and ensure we continue to navigate through this once in a...

  • Customer Engagement Specialist

    6 days ago

    Brisbane, Queensland, Australia beBeeCustomerEngagement Full time $60,000 - $80,000

    Job DescriptionAs a Customer Engagement Specialist, you will be responsible for delivering exceptional customer experiences through proactive engagement and timely issue resolution. Your role will involve working closely with customers to understand their needs, providing personalized support, and acting as the first point of contact for customer...

  • Customer Engagement Associate

    1 week ago

    Brisbane, Queensland, Australia beBeeRelationship Full time $100,000 - $150,000

    About the RoleA key position in our Property team that focuses on customer engagement and complex need support.Key Responsibilities:We are seeking an individual to engage and communicate with Property customers, building strong relationships and understanding their needs.This role involves acting as a conduit between frontline staff and support teams,...

  • Customer Support Assistant Role

    1 week ago

    Brisbane, Queensland, Australia beBeeProactive Full time $48,000 - $63,000

    Our Team is Seeking a Reliable and Proactive Individual to Assist with Client Intake Processes, Customer Engagement, Compliance Support, and Resource Management.Key Responsibilities:Assist in Preparing Service Agreements and Intake Documentation for Customer Onboarding Processes.Manage Customer Communication and Enquiries, Providing Friendly and Proactive...

  • Customer Engagement Specialist

    1 week ago

    Brisbane, Queensland, Australia beBeeCommunication Full time $140,000 - $180,000

    About the Job OpportunityAs a key role in our organization, this position focuses on fostering connections between our customer-facing and support teams. The primary objective is to enhance key metrics across event participation, internal social media engagement, and pulse engagement survey scores.Key ResponsibilitiesDevelop and implement effective...

  • Customer Engagement Associate

    5 days ago

    Brisbane, Queensland, Australia Metricon Full time

    Customer Engagement Associate - Customer Engagement CentreLove Where You WorkMetricon Homes, a leading multi award winning new home builder is committed to recruiting outstanding individuals who share our passion for delivering quality, service and award winning living solutions for Australian families.As the first point of contact for our national business,...