Customer Support Assistant Role

7 days ago

Brisbane, Queensland, Australia beBeeProactive Full time $48,000 - $63,000

Our Team is Seeking a Reliable and Proactive Individual to Assist with Client Intake Processes, Customer Engagement, Compliance Support, and Resource Management.

Key Responsibilities:

  • Assist in Preparing Service Agreements and Intake Documentation for Customer Onboarding Processes.
  • Manage Customer Communication and Enquiries, Providing Friendly and Proactive Service to Ensure Customers Feel Supported.
  • Assist in Scheduling Home Care Workers to Meet Customer Needs, Maintaining Clear Records of Interactions and Allocations.
  • Maintain Accurate Record-Keeping for Customer Files, Including Communications, Feedback, and Case Notes in the Customer Management System.
  • Support Compliance Efforts by Helping to Monitor and Align with NDIS Compliance Standards and Internal Policies, Processes, and Procedures.

Requirements:

  • Honest, Smart, Reliable, Consistent, Confident, and Proactive Individual.
  • Familiar with Working Towards KPIs and Having a Growth Mindset.
  • Someone Who Takes Pride and Ownership Over Their Work.
  • Familiar and Capable of Maintaining Compliance Standards.
  • Excellent Self-Manager with Demonstrated Ability to Multitask.
  • Forward Thinker Who Loves Planning and Organizing.
  • Go-Getter with People and Communication Skills.

Benefits:

  • Weekly Pay.
  • Ongoing Training and Development.
  • Employee Assistance Program.

About Us:

We are an Award-Winning Community Organisation Providing Flexible, In-Home Social and Lifestyle Support to Older Australians, Veterans, and People with a Disability.

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