Resort Encounter Specialist

5 days ago


Melbourne, Victoria, Australia beBeeCustomer Full time $60,000 - $96,000
Customer Experience Specialist

The primary objective of this role is to create memorable encounters with guests and generate sales opportunities for our sales centers situated at our resorts and via live streams.

Key Responsibilities
  1. Supervise the activities and performance of colleagues in your absence.
  2. Schedule onsite resident guests for Owner Updates or regular Club presentations, as appropriate, during their stay at the resort property.
  3. Welcome and register owners and guests.
  4. Provide information on local attractions.
  5. Complete all department-related paperwork.
  6. Utilize all communication equipment including telephones, fax machines, and computers.
  7. Establish rapport with customers to deliver an exceptional experience.
  8. Collaborate closely with the resort operations team to ensure high service levels and seamless check-in processes.
  9. Clearly articulate the benefits of traveling within Wyndham Destinations community.
  10. Meet targets and KPIs set by the business.

This position requires availability for weekend and public holiday shifts.

Requirements
  • Experience in a similar hotel role.
  • Passionate about customer service and local area knowledge.
  • Excellent communication skills with strong interpersonal abilities.
  • Enthusiastic, self-motivated, and positive individual.
  • Well-presented and professional demeanor.
  • Highly computer literate.
  • Advantageous to have experience with PMS systems (Hirum, Fidelio, Opera).
  • Problem-solving skills.
  • Flexible schedule, including nights, weekends, and holidays.


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