Senior Operations Manager
9 hours ago
We are a values-driven, family-owned business committed to fostering a positive environment. As the largest family-owned equipment hire company in Australia and New Zealand, we offer over 2,000 team members across more than 200 sites and branches a unique opportunity to grow and develop their careers.
With a rich history dating back to 1948, our mission is clear: we want to be the best hire company in the world. We're committed to sustainable growth and innovation that benefits our people, customers, and business. Our focus is on delivering exceptional service to our customers and making their jobs easy.
The RoleWe're seeking an experienced Senior Operations Manager to join our team. In this role, you will support the Specialist Manager in fostering a positive and safe work environment that delivers exceptional service to our customers. Your key responsibilities include:
- Ensuring effective front desk operations and administration requirements are met to standards;
- Supporting the branch in asset utilisation in accordance with Repair, Share, Replace principles;
- Liaising with the transport team to ensure timely delivery and pickup of equipment to customers;
- Liaising with the workshop team to ensure equipment maintenance and final checks are completed and available as needed for customers;
- Supervising, delegating, and assigning daily duties to team members, ensuring all tasks are completed to Kennards Hire Standards.
To succeed in this role, you will need:
- Previous experience within a retail sales/leadership role from the trade or hardware industry (highly desirable);
- An impressive track record in people management, effective coaching, and performance enhancement;
- Exceptional customer service skills and the ability to build lasting relationships;
- Excellent communication skills and tech savvy;
- Strong team player and a commitment to safety.
We provide a great range of employee benefits and rewards, including:
- All the training and development you need to build a successful career with us;
- Pathways to pursue your career nationally and internationally;
- Additional financial benefits if you stay with us for more than five years;
- Opportunity for profit share;
- Great employee discount rates on our hire gear;
- Our annual awards night, team BBQs, and many other fun social events.
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