Director of Guest Services

1 week ago


Sydney Olympic Park, New South Wales, Australia Novotel Full time

About ACCOR

As the world's largest and fastest-growing hotel group, ACCOR offers exceptional opportunities for career development across much-loved brands ranging from well-known five-star luxury hotels to budget lodgings. Our network of over 4000 properties in more than 90 countries is a testament to our commitment to delivering exceptional hospitality experiences.

Your Role

We are seeking a highly motivated and experienced Director of Guest Services to join our team at Novotel Sydney Olympic Park. As a key member of our Housekeeping department, you will be responsible for ensuring that our guests receive an exceptional level of service and that our rooms and public areas are maintained to the highest standards of cleanliness and quality.

About You

To succeed in this role, you will need to have a proven track record of leading high-performing teams and driving results through excellent communication, problem-solving, and leadership skills. You will also need to have a strong understanding of OPERA and HubOS systems, as well as experience with rostering, productivity, and timekeeping.

Key Responsibilities

  • Develop and implement strategies to drive guest satisfaction and loyalty
  • Lead and motivate a team of Housekeeping professionals to achieve high standards of cleanliness and quality
  • Monitor and control costs to ensure efficiency and effectiveness
  • Collaborate with other departments to ensure seamless delivery of services
  • Conduct regular audits to ensure compliance with safety and quality standards

Requirements

  • 5+ years' experience in a senior Housekeeping or Guest Services role
  • Proven track record of leading high-performing teams and driving results
  • Excellent communication, problem-solving, and leadership skills
  • Strong understanding of OPERA and HubOS systems
  • Experience with rostering, productivity, and timekeeping

What We Offer

  • A competitive salary of $120,000 - $150,000 per annum, depending on experience
  • Opportunities for professional development and training through Accor's Academie
  • A comprehensive benefits package, including discounted meals and on-site parking
  • The chance to work for a global hospitality leader with a rich history and culture


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