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Front Office Ambassador

2 weeks ago

Sydney, New South Wales, Australia beBeeCustomerService Full time $50,000 - $80,000
Job Title

We are looking for a Front Office Ambassador to join our team. As a Front Office Ambassador, you will be responsible for providing exceptional customer service and ensuring a seamless experience for our guests.

This is a dynamic role that requires a people person who can think on their feet and provide solutions to unexpected problems. You will be the first point of contact for our guests and will be responsible for checking them in and out, handling general enquiries, and engaging with guests to build relationships and encourage repeat business.

You will also support the front office crew in general operational tasks, take guest reservations, and perform credit card responsibilities. If you have a passion for delivering excellent customer service and are looking for a challenging and rewarding role, then we would love to hear from you.

Key Responsibilities
  • Assist guests with check-in and departure processes
  • Handle general enquiries and engage with guests
  • Build relationships with existing and new guests to enable future bookings
  • Support the front office crew in general operational tasks
  • Take guest reservations and perform credit card responsibilities
Requirements
  • Experience with property management systems or similar
  • Relevant experience in a similar role
  • Working rights in Australia
  • National RSA certification
  • Self-motivated, driven, and energized in a fast-paced environment
Benefits
  • Exclusive staff discounts on food and beverage and hotel rooms
  • Flexible working hours and locations, time off to pursue passions, and paid leave during birthday month
  • Internationally recognized training programs, unlimited strategic development, and exciting career opportunities
  • Genuine care for associates' physical, emotional, and financial wellbeing
  • Opportunity to receive employee referral incentives and get paid for working with friends
About Us

We are a lively brand that creates cool, energetic, communal spaces with a 'crew' who helps guests have fun. Our goal is to create moments of spontaneous playfulness and make our guests feel welcome and at home.

We offer a fun and energetic work environment, opportunities for growth and development, and a chance to join a global team and become the best version of yourself.