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Service Coordinator

2 months ago

Brisbane, Queensland, Australia Rentokil Initial Full time
About the Role

Rentokil Initial is seeking a highly organized and detail-oriented Service Coordinator to join our team in Brisbane. As a key member of our operations team, you will be responsible for coordinating and scheduling regular field service activities for our Pest Control team.

Key Responsibilities
  • Field Service Coordination: Organize and schedule regular field service activities for the Pest Control team, ensuring all Service Technician visits are loaded within set time frames and variances from divisional expectations are reported to the line Manager.
  • Installation and Job Coordination: Organize installations and jobs for completion within divisional time frames and expectations.
  • Customer Service: Respond to customer enquiries/complaints on service and where required, arrange necessary non-routine service calls.
  • Administrative Support: Deal with all paperwork and administration related to service activities and routing of documents for entry into the Branch Contracts Computer System.
  • Reporting and Data Analysis: Ensure all daily routines completed by technicians are recorded in accordance with divisional requirements and provide ongoing reports requested by management in relation to such items as state of service, jobs, customer service history, specific technician productivity, and customer retention.
Requirements
  • Excellent Communication Skills: Excellent phone etiquette, strong written and verbal communication skills.
  • Technical Skills: Strong computer skills, ability to give clear instructions.
  • Collaboration and Time Management: Strong collaboration skills, strong time management skills.
  • Previous Experience: Previous experience in a similar role, or fast-paced office environment.