Service Coordinator

1 month ago


Brisbane, Queensland, Australia Rentokil Initial Full time

Rentokil Initial is seeking a highly organized and detail-oriented Service Coordinator to join their team in Brisbane. As a key member of the team, you will be responsible for coordinating regular field service activities for the Pest Control team.

The ideal candidate will have excellent communication skills, strong administrative abilities, and the ability to work effectively in a fast-paced environment. Previous experience in a similar role or a fast-paced office environment is highly desirable.

Key Responsibilities:

  • Coordinate and schedule regular field service activities for the Pest Control team
  • Ensure all Service Technician visits are loaded within set time frames and variances from divisional expectations are reported to the line Manager
  • Organize installations and jobs for completion within divisional time frames and expectations
  • Respond to customer enquiries/complaints on service and arrange necessary non-routine service calls
  • Manage paperwork and administration related to service activities and routing of documents for entry into the Branch Contracts Computer System
  • Provide ongoing reports requested by management in relation to service, jobs, customer service history, technician productivity, and customer retention

Requirements:

  • Excellent communication and interpersonal skills
  • Strong administrative and organizational abilities
  • Ability to work effectively in a fast-paced environment
  • Previous experience in a similar role or a fast-paced office environment


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