Service Coordinator
1 month ago
Rentokil Initial is seeking a highly organized and detail-oriented Service Coordinator to join their team in Brisbane. As a key member of the team, you will be responsible for coordinating regular field service activities for the Pest Control team.
Key Responsibilities:
- Organize and schedule field service activities to ensure timely completion of tasks
- Ensure all service technician visits are loaded within set time frames and report any variances to the line manager
- Coordinate installations and jobs to meet divisional time frames and expectations
- Respond to customer inquiries and complaints, and arrange non-routine service calls as needed
- Manage paperwork and administration related to service activities, including routing documents for entry into the Branch Contracts Computer System
- Record daily routines completed by technicians in accordance with divisional requirements
- Provide regular reports to management on service state, customer service history, technician productivity, and customer retention
Requirements:
- Excellent phone etiquette and communication skills
- Strong computer skills and ability to give clear instructions
- Collaboration and time management skills
- Previous experience in a similar role or fast-paced office environment
About Rentokil Initial:
We are a global expert in pest control, hygiene, and indoor plant care, driven by a passion to help protect people, enhance lives, and preserve our planet. Our team is friendly and supportive, and we are committed to delivering exceptional service to our customers.
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