Customer Service Representative

2 weeks ago

Dandenong, Victoria, Australia Ventura Bus Lines Full time
{"title": "Customer Service Officer", "description": "About Ventura Bus Lines

Ventura Bus Lines has been a trusted transportation provider since 1924, serving the community with reliable and sustainable bus services.

We pride ourselves on being a secure and robust employer in the essential services industry, offering a positive workplace culture that values diversity, inclusion, and continuous improvement.

The Opportunity

As a Customer Service Officer at Ventura Bus Lines, you will be the first point of contact for all customer inquiries, providing exceptional service standards and resolving cases in a timely manner.

This is not a call-centre environment, and our Customer Service Officers work in a team to deliver excellent service to all customers.

The successful candidate will have superior communication skills, both verbal and written, and be able to build relationships with customers over the phone within set timeframes.

Key responsibilities include:

  • Responding to customer inquiries via phone and email in a professional manner, providing customers with concise and accurate information
  • Investigating customer complaints, including 'Late/Early running', and determining whether complaints are substantiated
  • Liaising with Operations and other departments as required during the investigation process
  • Assisting with lost property and coordinating the return of lost items
  • Effectively handling and resolving complex customer inquiries

We offer a secure and dependable environment, a diverse and inclusive workplace, and a friendly and supportive team.

Apply now at www.venturabus.com.au/careers or click the 'Apply Now' button.

Ventura Bus Lines is an equal opportunity employer and is committed to reflecting the diversity of the communities we serve.

", "lang_code": "en"}

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