Customer Service Representative
3 days ago
Total Tools is a leading provider of trade quality tools and equipment, with a strong focus on customer service and satisfaction.
We are committed to delivering exceptional service to our customers, and we are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Assistant.
Key Responsibilities- Process Sales Transactions: Accurately process sales transactions, handle customer payments, and maintain a high level of customer satisfaction.
- Provide Product Advice: Offer expert advice and guidance to customers on our range of trade quality tools and equipment.
- Support Customer Queries: Respond to customer inquiries, resolve issues, and provide solutions to ensure customer satisfaction.
- Maintain Store Displays: Ensure store displays are well-presented, tidy, and accurately reflect our product range.
- Process Customer Orders: Accurately process and maintain customer orders, ensuring timely delivery and excellent customer service.
- Previous Retail and/or Trade Experience: A minimum of 6 months experience in a retail or trade environment, with a strong focus on customer service.
- Trade Knowledge: A passion for tools and trade, with a strong understanding of our product range.
- Excellent Communication Skills: Excellent verbal and written communication skills, with the ability to build strong relationships with customers and colleagues.
- Technology Skills: Proficient in using technology, including computer literacy and point-of-sale systems.
- Availability: Availability to work weekdays, weekends, and public holidays, with a flexible roster.
We offer a competitive wage, ongoing product training, and a commitment to job security, development, and growth.
We are a proud equal opportunity employer, committed to creating an inclusive environment for all employees.
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