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Customer Service Representative

2 months ago

Hervey Bay, Australia AWO Kreisverband Berlin-Mitte e.V. Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Team Member. As a key member of our retail team, you will be responsible for providing exceptional customer service, ensuring a positive shopping experience for our customers, and contributing to the overall success of our store.

Key Responsibilities
  • Provide excellent customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Assist customers with product information, demonstrations, and recommendations to enhance their shopping experience.
  • Maintain a high level of product knowledge, staying up-to-date on new products, promotions, and services.
  • Work collaboratively with colleagues to achieve sales targets, maintain store appearance, and ensure a smooth shopping experience.
  • Participate in visual merchandising, stock management, and other tasks as required to maintain a well-organized and attractive store environment.
Requirements
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and management.
  • Strong product knowledge and a passion for delivering exceptional customer service.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Flexibility to work a variety of shifts, including evenings, weekends, and public holidays.
  • Availability to participate in ongoing training and development to enhance product knowledge and customer service skills.
What We Offer
  • A competitive hourly rate and opportunities for career advancement.
  • A dynamic and supportive work environment, with a focus on teamwork and customer satisfaction.
  • Ongoing training and development opportunities to enhance product knowledge and customer service skills.
  • A range of employee benefits, including discounts on products and services, and access to exclusive employee programs.