Effective Customer Service Manager

2 weeks ago

Melbourne, Victoria, Australia beBeeTeamwork Full time $60,000 - $80,000
Customer Service Team Leader Role

We are seeking a talented and motivated individual to join our team as a Customer Service Team Leader.

The successful candidate will be responsible for leading the customer service and admin team, supporting the day-to-day running of the branch, and providing first-class service to all customers.

  • Lead the customer service and admin team and support day-to-day running of the branch
  • Undertake repair inspections, converting repairs to sales where appropriate
  • Raise Job Authorities and invoices by utilising branch computer systems
  • Provide first-class service to all customers using your amazing people and communication skills
  • Actively encourage your team to provide feedback and ideas with a focus on continuous improvement
  • Effectively keep customers updated on delivery lead times
  • Explore customer needs and educate on our full scope of services
  • Source suitable resolutions to customer concerns and follow up customer queries
Requirements:
  • Experience in managing/leading teams in a busy environment
  • A true passion for delivering customer service excellence
  • Clear/excellent verbal and written communication skills
  • Confident, engaging approach and a natural ability to communicate
  • Resilience and the ability to work in a complex and changing environment
  • Excellent self-organisation and time management skills
  • Professional communication and presentation skills
  • Ability to resolve issues and create solutions for customers
  • Excellent time management and prioritisation skills
  • Intermediate to Advanced Microsoft Office skills
What We Offer:
  • Ongoing incentive programs and recognition
  • Ongoing learning and development opportunities
  • Supportive team members and management
  • Uniform provided

Must have full Australian Workrights.

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