Customer Service Manager

1 week ago


Melbourne, Victoria, Australia beBeeLeadership Full time $100,000 - $120,000

About this Role

Lead a team that delivers exceptional service to customers and manages their contact and service requests effectively.

  • Implement robust quality management processes to identify areas for improvement.
  • Lead and mentor the Customer Experience Team, fostering a positive team culture.
  • Act as the first point of contact for customer escalations, ensuring timely resolutions.

About You:

  • Proven leadership skills with experience in managing people performance and quality.
  • Stakeholder engagement and communication skills.
  • Experience in conducting evaluations, providing feedback, and improving processes.

Our organization values diversity and provides a safe and inclusive environment for all individuals.



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