Effective Customer Advocate

2 weeks ago

Melbourne, Victoria, Australia beBeeCustomer Full time $45,000 - $65,000
Customer Service Opportunity

We are seeking a skilled Customer Service Representative to join our dynamic team. This role plays a key part in driving our mission to provide an exceptional experience to both our clients and team.

The ideal candidate will have a strong background in customer service, with a proven ability to deliver results in a fast-paced, high-performance environment.

Key Responsibilities
  • Process new account applications and onboard new clients.
  • Update and configure existing accounts according to client demand.
  • Work closely with the Sales team to ensure client needs are met.
  • Provide comprehensive assistance and support to the Sales team.
  • Provide client support, including technical, operational, and basic trading assistance.
  • Respond to client queries relating to account management.
  • Respond to incoming enquiries from clients via email, live chat, and telephone in a timely and professional manner.
  • Initiate proactive, customer experience-driven outbound calls to enhance client satisfaction and engagement.
  • Monitor and maintain online comment sections or public forums, ensuring a positive client experience and adherence to community guidelines.
  • Provide assistance in the creation and implementation of new procedures and processes.
Requirements

Essential:

  • Strong communication skills.
  • Diploma or equivalent experience in the field.
  • Proven experience working in a professional team environment.
  • Ability to work with individuals from multi-cultural backgrounds.
  • Computer literacy and above-average data entry skills.
  • Attention to detail, strong ability to work as part of a team, but also independently as required.
  • Previous administration experience supporting a large sales team or shared service department.
  • An understanding or interest in trading, FX, or general finance.
  • Ability to think analytically and troubleshoot day-to-day issues.
  • Willingness to work in a fast-paced environment with a Can-Do attitude.
  • The ability to effectively manage and prioritize multiple responsibilities in a fast-paced and dynamic business environment.

Desired:

  • RG146 qualified.
  • Specific Industry Experience: Prior experience in customer support within the forex or financial industry.
  • Academic Background: A degree in Business, Finance, or a related field.
  • Industry Knowledge: Knowledge of the forex industry.
Benefits

Our company offers a range of benefits to support your career development and well-being.

  • Ongoing investment in your career development.
  • Wellness and lifestyle perks like monthly corporate massages.
  • Parental leave.
  • Staff referral bonus program.
  • Employee-purchased leave.
  • Perkbox reward and recognition.
  • Study assistance.
  • Annual flu vaccinations.
  • Complimentary fruit and snacks.
  • Multicultural environment.
  • A dynamic and collaborative team culture.
  • Great CBD location with easy access to public transport.
  • Regular social activities.

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