
Effective Customer Advocate
2 weeks ago
We are seeking a skilled Customer Service Representative to join our dynamic team. This role plays a key part in driving our mission to provide an exceptional experience to both our clients and team.
The ideal candidate will have a strong background in customer service, with a proven ability to deliver results in a fast-paced, high-performance environment.
Key Responsibilities- Process new account applications and onboard new clients.
- Update and configure existing accounts according to client demand.
- Work closely with the Sales team to ensure client needs are met.
- Provide comprehensive assistance and support to the Sales team.
- Provide client support, including technical, operational, and basic trading assistance.
- Respond to client queries relating to account management.
- Respond to incoming enquiries from clients via email, live chat, and telephone in a timely and professional manner.
- Initiate proactive, customer experience-driven outbound calls to enhance client satisfaction and engagement.
- Monitor and maintain online comment sections or public forums, ensuring a positive client experience and adherence to community guidelines.
- Provide assistance in the creation and implementation of new procedures and processes.
Essential:
- Strong communication skills.
- Diploma or equivalent experience in the field.
- Proven experience working in a professional team environment.
- Ability to work with individuals from multi-cultural backgrounds.
- Computer literacy and above-average data entry skills.
- Attention to detail, strong ability to work as part of a team, but also independently as required.
- Previous administration experience supporting a large sales team or shared service department.
- An understanding or interest in trading, FX, or general finance.
- Ability to think analytically and troubleshoot day-to-day issues.
- Willingness to work in a fast-paced environment with a Can-Do attitude.
- The ability to effectively manage and prioritize multiple responsibilities in a fast-paced and dynamic business environment.
Desired:
- RG146 qualified.
- Specific Industry Experience: Prior experience in customer support within the forex or financial industry.
- Academic Background: A degree in Business, Finance, or a related field.
- Industry Knowledge: Knowledge of the forex industry.
Our company offers a range of benefits to support your career development and well-being.
- Ongoing investment in your career development.
- Wellness and lifestyle perks like monthly corporate massages.
- Parental leave.
- Staff referral bonus program.
- Employee-purchased leave.
- Perkbox reward and recognition.
- Study assistance.
- Annual flu vaccinations.
- Complimentary fruit and snacks.
- Multicultural environment.
- A dynamic and collaborative team culture.
- Great CBD location with easy access to public transport.
- Regular social activities.
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