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Client Services Liaison

1 month ago

Dandenong, Victoria, Australia Animal Referral Hospital Full time

**Job Summary**

We are seeking a dedicated and passionate individual to join our team as a Casual Client Services Representative at Veterinary Referral Hospital Dandenong.

As a Client Services Representative, you will be the friendly face of our hospital, assisting pet owners and ensuring their experience with us is outstanding.

Your key responsibilities will include:

  • Greeting and assisting clients both in person and over the phone
  • Handling appointments, inquiries, and client communications
  • Managing client records and paperwork accurately
  • Providing accurate information about our services, pricing, and hospital policies
  • Coordinating with veterinary staff to ensure seamless patient care
  • Processing client payments and maintain financial records
  • Ensuring the reception area is kept clean, organised, and welcoming
  • Assisting in administrative tasks as needed

**Requirements**

  • Previous experience in a reception/customer service client-facing role
  • Passion for animals and dedication to providing excellent customer service
  • Strong communication and interpersonal skills
  • A friendly, calm, team player attitude
  • Ability to multitask and work efficiently in a fast-paced environment

**What We Offer**

Veterinary Referral Hospital Dandenong is committed to providing a supportive and inclusive work environment. As a valued member of our team, you will have the opportunity to make a difference in the lives of pets and their owners.