Client Services Liaison
4 weeks ago
Job Summary:
As a Client Services Liaison at Ingram Content Group, you will play a crucial role in coordinating customer relationships and supporting the Sales Team and Publishers to ensure timely setup of print-on-demand publications and provide advice on all other Ingram services. Your goal will be to achieve sales growth targets for the business.
Key Responsibilities:
Acts as the main point of contact for all Client Service calls and e-mails.
Processes all publisher queries efficiently and accurately.
Coordinates receipt and internal processing of title materials from customers to Pre-Media and acts as liaison to communicate issues between Ingram and publishers.
Ensures that production proof copies are generated, based on customer specifications and are submitted to publisher for approval.
Assists customer and Sales Rep with EDI Implementation.
Ensures the timely integration of new content ingestion.
Implements targeted promotions, aimed at generating additional content ingestion and/or drive volume via presentation of special offerings to existing clients.
Responsibility for producing and coordinating reporting for customers.
Maintains up-to-date and accurate knowledge on the full range of Ingram services, to be able to advise publishers appropriately.
Maintenance of systems including CMS, CSS etc. to ensure publisher requirements are recorded and actioned accurately.
Works with internal Ingram teams, both in the UK and US, as necessary, to meet the needs of publisher.
Proactive signposting of new publishers to and/or migration of existing accounts to Ingram Spark as appropriate or directed by management.
Increases sales volume via clarification of special offerings to existing clients.
Assists with Digital Support and eBook customer inquiries.
Supports the Marketing team with marketing campaigns.
Assists and delivers customer communications.
Requirements:
Minimum 1 year client service and account liaison experience preferred.
College / entry level diploma / degree.
Customer-focused approach as a key member of a small team and to lead by example.
Attention to detail.
Administrative skills.
Ability to prioritise workload and work on own initiative.
Aptitude for database systems, experience with web browsers, fully conversant with Microsoft Office packages.
Good levels of literacy and numeracy.
Problem-solving and solutions-focused.
Positive and constructive approach to working with others.
Flexibility is critical – must be able to adapt to frequent change with little or no negative impact to productivity.
Additional Information:
Perks/Benefits:
Training Opportunities
Long Service Awards
Bonus Schemes
-
Client Services Liaison
4 weeks ago
Dandenong, Victoria, Australia Ingram Content Group Full timeJob Title: Client Services LiaisonJob Summary: We are seeking a highly organized and detail-oriented Client Services Liaison to join our team at Ingram Content Group. As a key member of our Sales and Client Relations team, you will be responsible for coordinating customer relationships and supporting the Sales Team and Publishers to ensure timely setup of...
-
Client Services Liaison
2 weeks ago
Dandenong, Victoria, Australia Ingram Content Group Full timeJob Summary: As a Client Services Liaison with Ingram Content Group, you will be responsible for coordinating customer relationships and supporting the Sales Team and Publishers to ensure timely setup of print-on-demand publications and provide advice on all other Ingram services.Key Responsibilities:Acts as the main point of contact for all Client Service...
-
Client Services Liaison
1 week ago
Dandenong, Victoria, Australia Ingram Content Group Full timeJob TitleClient Services Liaison (AUS)Company OverviewIngram Content Group is a leading distributor of physical and digital content, serving thousands of publishers, retailers, and libraries worldwide. Our innovative solutions enable customers to realize the full business potential of books, regardless of format.Job DescriptionThis role coordinates customer...
-
Client Services Liaison
3 weeks ago
Dandenong, Victoria, Australia Ingram Content Group Full timeJob DescriptionBecome a part of an innovative team helping to revolutionize the way publishers make books available in an on-demand world and helping to revolutionize the way that publisher content reaches readers around the world.Ingram Content Group is one of the world's largest and most trusted distributors of physical and digital content. Thousands of...
-
Ingram Content Group Client Service Liaison
2 weeks ago
Dandenong, Victoria, Australia Ingram Content Group Full timeJob DescriptionAs a key member of our team, you will play a vital role in providing exceptional customer service and support to our clients. Your main responsibility will be to coordinate customer relationships and collaborate with our Sales Team and Publishers to ensure timely setup of print-on-demand publications and provide advice on all other Ingram...
-
Client Services Liaison
3 weeks ago
Dandenong, Victoria, Australia Greencross Vets Full timeJob DescriptionWe are seeking a dedicated individual to join our team as a Casual Client Services Representative at Greencross Vets.As a Client Services Representative, you'll be the friendly face of our hospital, assisting pet owners and ensuring their experience with us is outstanding.Your Key ResponsibilitiesGreet and assist clients both in person and...
-
Client Services Liaison
4 weeks ago
Dandenong, Victoria, Australia Animal Referral Hospital Full time**Job Summary**We are seeking a dedicated and passionate individual to join our team as a Casual Client Services Representative at Veterinary Referral Hospital Dandenong.As a Client Services Representative, you will be the friendly face of our hospital, assisting pet owners and ensuring their experience with us is outstanding.Your key responsibilities will...
-
Client Services Coordinator
4 weeks ago
Dandenong, Victoria, Australia Ingram Content Group Full timeJob Title: Client Services RepresentativeJoin Ingram Content Group, a leading distributor of physical and digital content, as a Client Services Representative. In this role, you will be responsible for coordinating customer relationships and supporting the Sales Team and Publishers to ensure timely setup of print-on-demand publications and provide advice on...
-
Client Services Coordinator
3 weeks ago
Dandenong, Victoria, Australia Ingram Content Group Full timeJob Title: Client Services RepresentativeAt Ingram Content Group, we are looking for a skilled Client Services Representative to join our team. As a key member of our customer-facing team, you will be responsible for coordinating customer relationships and supporting the Sales Team and Publishers to ensure timely setup of print-on-demand publications and...
-
Customer Service Liaison Coordinator
6 days ago
Dandenong, Victoria, Australia Baptcare Full timeAbout BaptcareWe are a faith-based, purpose-driven organisation providing residential and community care for older adults, support to children, families, and individuals with disabilities.Job OverviewThis full-time role is available in our South location. As a Customer Service Liaison Coordinator, you will be the first point of contact for Baptcare's Home...
-
Client Services Representative
4 weeks ago
Dandenong, Victoria, Australia Animal Referral Hospital Full timeJob DescriptionWe are seeking a dedicated individual to join our team as a Casual Client Services Representative at Greencross Vets.As a Client Services Representative, you'll be the friendly face of our hospital, assisting pet owners and ensuring their experience with us is outstanding.Your responsibilities will include:Greeting and assisting clients both...
-
National Customer Service Liaison
2 days ago
Dandenong, Victoria, Australia Beaumont Tiles Full timeCustomer Service Coordinator OpportunityWe are seeking a skilled and organized individual to join our Residential Sales team as a Customer Service Coordinator. Based in our Canning Vale office, you will serve as the primary point of contact for clients with queries about products, orders & deliveries, and provide support for internal sales...
-
Customer Service Liaison
4 weeks ago
Dandenong, Victoria, Australia Gates Corporation Full timeROLE OVERVIEW: As a Customer Service Coordinator at Gates Corporation, you will be the primary point of contact for customers, handling inquiries and orders with professionalism and efficiency. Your role will involve communicating with customers to address issues, concerns, and complaints, while also offering alternative products and upselling opportunities....
-
Accommodation Services Director
4 weeks ago
Dandenong, Victoria, Australia Claro Aged Care and Disability Services Full timeJob Title: Accommodation Services ManagerWe are seeking an experienced Accommodation Services Manager to join our team at Claro Aged Care and Disability Services.The successful candidate will provide leadership and continuously improve Supported Accommodation Services for people living with disability. Specifically, the role will be responsible for the...
-
Global Content Coordinator
2 weeks ago
Dandenong, Victoria, Australia Ingram Content Group Full timeJob SummaryAs a key member of the Ingram Content Group team, we are seeking a highly skilled Global Content Coordinator to join our team. The successful candidate will be responsible for coordinating customer relationships and supporting the Sales Team and Publishers to ensure timely setup of print-on-demand publications and provide advice on all other...
-
Accommodation Services Manager
4 weeks ago
Dandenong, Victoria, Australia Claro Aged Care and Disability Services Full timeJob Title: Accommodation Services ManagerWe are seeking an experienced Accommodation Services Manager to join our team at Claro Aged Care and Disability Services. As a key member of our leadership team, you will be responsible for providing leadership and continuously improving Supported Accommodation Services for people living with disability.The successful...
-
Accommodation Services Manager
4 weeks ago
Dandenong, Victoria, Australia Claro Aged Care and Disability Services Full timeJob Title: Accommodation Services ManagerWe are seeking an experienced Accommodation Services Manager to join our team at Claro Aged Care and Disability Services. As a key member of our leadership team, you will be responsible for providing leadership and continuously improving Supported Accommodation Services for people living with disability.Key...
-
State Manager
4 weeks ago
Dandenong, Victoria, Australia Conquest Personnel Pty Ltd Full timeExceptional Career Opportunity:Australian owned success story, licensed and registered builders, passionate about delivering exceptional service - they have a reputation for exceeding expectations.An impressive loyal client base, including notable business leaders, with a long list of completed projects available to confirm outstanding expertise.Management...
-
Program Manager CYF
4 weeks ago
Dandenong, Victoria, Australia Life Without Barriers Full timeAbout the RoleWe are seeking an experienced Program Manager to join our Child, Youth and Family Service team in Victoria. The successful candidate will be responsible for cultivating a culture of service excellence and continuous improvement within our CYF Victoria services, enabling our clients to achieve their highest potential.The Program Manager will...
-
Dandenong, Victoria, Australia Cleanaway Full timeAbout the Role:As a full time hygiene technician, you will be responsible for servicing hygiene equipment at our clients' sites. Your key responsibilities will include:Servicing and maintaining hygiene equipment to ensure it is in good working orderDecommissioning client sites by removing all hygiene equipmentReplenishing stock supplies as neededUndertaking...
