Customer Experience Manager

3 days ago


Dandenong, Victoria, Australia Frontline Construction Australia Full time
About the Role

This is a newly created position within Frontline Construction Australia, reporting directly to the General Manager. As the successful applicant, you will be responsible for overseeing the quality control and scheduling departments, ensuring efficient operations and providing guidance to key staff members.

Key Responsibilities:

  • Take overall responsibility for Finished Goods and Reworks check-offs for all products leaving the factory.
  • Provide professional and timely liaison with customers regarding Rework, Scheduling, and Production issues.
  • Assist the General Manager in ensuring all aspects of Quality Control and Scheduling departments are running efficiently.
  • Provide cover for and guidance to Factory Floor Supervision, Logistics, Production Assistant, and Quality Manager.

Requirements:

  • A minimum of 5+ years of experience in a similar role.
  • A background in cabinet making is essential.
  • Manufacturing industry experience is required.
  • Exceptional communication skills and client liaison management abilities.
  • An ability to work in cross-cultural environments.

About Us:

Frontline Recruitment Group was established in 1995 and specializes in industry-specific verticals, with specialist consultants working to match great candidates with great career opportunities.



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