Part Time Customer Service Advocate Opportunities
5 days ago
We are seeking a proactive and customer-focused individual to provide high-quality support across a wide range of enquiries. The successful candidate will offer expert guidance and accurate information to ensure customers are well-informed and supported throughout their development journey.
">- Provide timely and effective responses to customer enquiries via phone, email, face-to-face, and our Pulse system.
- Handle a diverse mix of queries, including connection and development enquiries, asset and property sewerage plan information, Dial Before You Dig requests, tapping bookings and meter installation enquiries, service connection queries for potable water, recycled water, and sewerage, and sewer backlog and ECO connection program support.
- Preliminary advice on subdivisions, developments, and asset protection.
- Interpretation and communication of South East Water's policies and servicing guidelines.
The ideal candidate will have:
">- A strong commitment to delivering exceptional customer service and exceeding expectations.
- Proven experience in face-to-face customer interactions, including handling complex queries with professionalism.
- Excellent communication, negotiation, and problem-solving skills with a positive, customer-first approach.
- Ability to provide clear advice on South East Water's policies, procedures, and development guidelines.
- Understanding of the land and property development industry and its role within the community.
- Sound knowledge of relevant legislation and standards.
Working at South East Water means you can enjoy a wealth of benefits, starting with the chance to be part of an organisation deeply committed to environmental initiatives and sustainability. Our employees enjoy access to a dynamic culture that emphasises collaboration and strong work ethics, supported by career-focused learning and development opportunities.
">- Access to My Fitness Passport, an Employee Assistance Program (EAP), annual flu shots, and health checks.
- Life insurance and salary continuance.
- Additional leave offerings, such as cultural and ceremonial leave and study leave.
- Opportunity to be part of great initiatives involving the local community.
This is a part-time position offering approximately 25 hours per week. Our ideal working hours are Monday to Friday, 10:00 AM – 3:00 PM, however we're happy to offer flexibility for the right candidate. This is a 12 month maximum term opportunity.
">Our Culture">Our people are as diverse as the communities we serve. It makes us better learners, thinkers and collaborators, helping create better outcomes for our customers. We aim to provide an inclusive, accessible workplace where everyone is welcome, safe, and celebrated.
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