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Senior Claims Specialist

1 month ago

Mile End, Australia Royal Automobile Association Full time

About the Role

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This is an exciting opportunity to join our team as a Senior Claims Specialist in General Insurance.

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We are seeking a highly skilled and experienced professional to work with us in Mile End, SA. As a Senior Claims Specialist, you will be responsible for reviewing and managing escalated complaints relating to claims decisions, policy interpretation, and customer experience.

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You will receive and manage complaints, identifying the primary cause of the complaint and determining the best next steps. Your decisions will ensure fair and reasonable outcomes for both members and RAA, balancing individual member circumstances with business needs.

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In this role, you will:

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  • Utilise your knowledge and experience to make sound customer service and commercial decisions that achieve acceptable outcomes for both the Member and RAA.">
  • Review and manage complaints through RAA's internal dispute resolution process, ensuring compliance timeframes are met, reasonable and correct outcomes are achieved, and supporting file information is correctly stored.">
  • Liaise with Product & Underwriting, External Dispute Resolution, Governance and Risk, and other key internal and external stakeholder groups to progress complaints and form accurate decisions.">
  • Demonstrate a strong customer service focus while meeting corporate objectives and complying with all relevant acts, guidelines, work practices, and RAA quality standards.">
  • Plus much more.">
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About You

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We are looking for a confident and passionate self-motivated individual who enjoys working in a high-performing culture. You should be passionate about helping our community (and members) and want to make a difference.

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To be successful in this role, you will need:

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  • Experience as a high-performing General Insurance Claims officer or Dispute Resolution specialist.">
  • Proven ability to provide excellent quality of work to our members, including critical thinking and problem-solving skills to inform decision-making.">
  • Exceptional written and verbal communication skills.">
  • Sound knowledge of Insurance processes, procedures, and guidelines, together with knowledge of the General Insurance Code of Practice, Privacy Principles, Dispute Resolution Process, and required legislative requirements arising from relevant Acts.">
  • ANZIIF Insurance qualifications (desirable).">
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About Us

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As one of South Australia's largest and most iconic organisations, we're proud to deliver our trusted range of motor, home, and travel services to over 820,000 members. We're committed to making life better for members and our community, elevating our offering to include electric vehicle charging, Solar and Battery, and more.

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We've been innovating since 1903 and are excited to continue doing so for the next 120 years and beyond, with exciting developments in the pipeline. We're also one of the state's largest employers (and growing), with over 1,300 employees working collectively towards a common goal – to keep our members moving.

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Benefits

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We love our people at RAA and believe they should be rewarded for being part of the RAA family. Some of our employee benefits include:

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  • Free RAA premium road service.">
  • Access to our Member Benefits program.">
  • Generous discounts on all RAA products.">
  • Flexible work arrangements.">
  • Ongoing Training & Development opportunities and a Study Support Program.">
  • Wellbeing facilities and Corporate Health Insurance Plan.">
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Salary

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The estimated salary for this role is between $85,000 to $110,000 per annum, depending on experience.

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How to Apply

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If you think your skills and experience align with this role, we would love to hear from you.

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RAA is committed to building a workplace that's diverse and inclusive, where employees are embraced for their unique qualities and valued for their contributions. We encourage applications from everyone, including people living with disability, job seekers of all ages, First Nations Peoples, members of the LGBTIQA+ community, and people from culturally diverse backgrounds.