Motor Claims Operational Delivery Specialist
2 months ago
**Motor Claims Operational Delivery Specialist**(**Job Number**:240001I1**)**
**Description**
**About the role**
At RACQ, you’ll be part of a committed team focused on making a real difference. Your contributions will directly impact member satisfaction and the overall success of our Motor Claims operations.
In this pivotal position, you’ll identify, scope, and manage key improvement initiatives that optimise performance and service delivery. Your expertise will help us elevate regulatory and code compliance while ensuring our members receive the best possible experience.
**Key Responsibilities**:
- Conduct root cause analysis to pinpoint areas for improvement.
- Lead and coordinate improvement programs across the Motor business.
- Resolve issues and manage risks to ensure timely delivery of initiatives.
- Collaborate with various teams within the Motor and Insurance division to implement effective solutions.
- Enhance Member NPS and reduce high volumes of complaints.
**About you**
- 5 years of experience in a Claims and Assessing environment.
- Background in business transformation, Agile, Lean methodologies, Business Analysis, or Project Management.
- Exceptional organisational skills and the ability to manage multiple initiatives.
- Strong understanding of RACQ’s regulatory environment.
- Innovative and strategic thinking with excellent verbal and written communication skills.
- Proven ability to develop and deliver presentations to senior management and stakeholders.
- Relationship-building skills to foster collaboration across teams.
- Ability to analyse data and produce necessary reporting/
**Why join RACQ?**
It is an exciting time to be part of RACQ as we continue our transformation towards better, smarter solutions that deliver more security and prosperity for Queenslanders. We are big enough to make a real difference in our community, yet small enough to nurture your professional and personal development.
By joining RACQ, you’ll be part of new sustainability initiatives, including a commitment to being a carbon neutral organisation by 2030. We’ve invested in and partnered with sustainable companies, including the introduction home solar and batteries, Green Home and Car Loans, and many other products and initiatives. We’ll continue to advocate for, research, and offer green solutions.
At RACQ we are passionate about building a diverse and inclusive workplace to create better outcomes for our employees and our members. We aim for our teams to be a true reflection of our communities and are committed to inclusion particularly people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability related barriers in securing employment. Applicants from these and other diverse backgrounds are encouraged to apply. If you have any support or access requirement, please advise us at the time of applying.
**What we offer you**:
Our employee benefits are designed to enrich your work life, your home and the community you live in, some of these include:
- Financial benefits and discounts on a range of banking, assistance and insurance products
- Give back to our communities with paid volunteer leave, payroll giving and volunteering for community events such as MotorFest.
- A range of flexible working and leave options, parental leave of 13 weeks primary carer leave, purchased leave up to 4 weeks per year, cultural observance leave, substitution of public holidays for cultural/religious reasons, personal leave for wellbeing, gender affirmation leave.
- Prioritise your wellbeing with discounts on health programs and access to wellbeing initiatives such annual flu vaccinations, corporate health insurance offer and free and confidential Employee Assistance Program (EAP).
- Invest in your development with in-house development programs and access to an extensive digital learning platform.
**RACQ is a ‘Circle Back Initiative’ employer - we commit to respond to every applicant.**
**#LI-HYBRID**
**Work Locations**
Eight Mile Plains 2649 Logan Road Eight Mile Plains 4113
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